Branch Assistant

Euro Car Parts; Abingdon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Career growth opportunities across the

Life assurance

Employee assistance programme

Gym discounts

Healthcare perks

Cycle to work

Staff discounts

Job summary

Euro Car Parts is seeking a Branch Assistant to join our busy Abingdon branch. You will handle deliveries, assist in warehouse operations and support the trade counter, playing a vital role in keeping the branch running smoothly and delivering on our customer promise.

You will build relationships with customers, maintain stock accuracy and participate in daily team briefings. A full, clean UK driving licence is preferred and training will be provided.

Qualifications

• Strong communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of safe working practices and Health & Safety.

Responsibilities

• Deliver products safely, accurately and on time, ensuring excellent service.
• Support Click & Collect and assist at the trade counter.
• Resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain stock accuracy through daily checks and inventory procedures.
• Support stock takes and safe storage of products.
• Maintain shelf availability and warehouse organisation.
• Carry out daily vehicle safety checks on company vehicles.
• Use ePOD handheld devices accurately and safely.
• Follow Health & Safety procedures in branch and warehouse.
• Complete training and compliance activities.
• Support branch audits and governance requirements.
• Attend daily team briefings and collaborate across the branch.
• Develop skills through training and become a multi-skilled team member.

Skills

Strong communication

Customer service

Fast-paced environment

Organisational skills

Attention to detail

Safe working practices

IT skills/handheld devices

Team-focused

Automotive/logistics advantage

Job description

Keep our branch moving. Deliver outstanding service. Make a difference every day. Are you someone who enjoys being on the move, takes pride in delivering excellent customer service and likes working as part of a close kin team? We're looking for a Branch Assistant to join our busy branch, where no two days are the same. This is a varied, hands on role combining customer deliveries, warehouse operations and branch support to help us provide an exceptional experience for our customers. Whether you're out making deliveries, supporting warehouse operations or helping customers at the trade counter, you'll play a vital role in keeping the branch running smoothly and ensuring we deliver on our customer promise., As a Branch Assistant, you'll support every aspect of the branch operation, helping the team deliver excellent service, maintain high operational standards and achieve business goals.,

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally at every opportunity.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.

Supporting Warehouse Operations

• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain excellent stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Help maintain excellent shelf availability and warehouse organisation.

Looking After Our Fleet

• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean, roadworthy and compliant with company standards.
• Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.
• Drive safely at all times, promoting our safety first culture and protecting our customers, colleagues and communities.

Working Safely & Efficiently

• Follow all Health & Safety procedures within the branch, warehouse and during deliveries.
• Handle stock safely to minimise damage and maintain quality standards.
• Complete mandatory training and compliance activities.
• Support branch audits, operational controls and governance requirements.

Being Part of the Team

• Attend daily team briefings and contribute ideas to improve branch performance.
• Work collaboratively with colleagues across the branch to achieve shared goals.
• Support continuous improvement by helping deliver operational and customer service targets.
• Develop your skills through ongoing learning and training, becoming a valued multi skilled member of the team. We're looking for someone with a positive attitude, great work ethic and a passion for delivering excellent customer service., Previous experience in a delivery driving, warehouse, logistics or branch support role.

• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• A flexible, reliable and team focused approach.
• Experience within the automotive, retail or logistics sector would be an advantage, as would knowledge of stock control, warehouse operations, vehicle compliance or ePOD technology-but these aren't essential, as full training will be provided.

We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our branches.

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.