Branch Administrator

Schindler Group; Addlestone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation solutions provider in Addlestone is looking for a Branch Administrator to support daily operations. This role involves handling administrative tasks related to contracts and customer data, ensuring smooth invoicing processes, and maintaining customer relationships. Ideal candidates will have 2+ years in billing roles and strong skills in Microsoft Office, with a proactive approach to problem-solving. A competitive benefits package includes 25 days holiday and private medical cover.

Benefits

25 days’ holiday plus bank holidays

Pension scheme with 6% company contribution

Private medical cover

Access to employee benefits and discounts

Qualifications

• Minimum of 2 years of experience in a billing or invoicing role.
• Proficient in Office 365 applications including Excel and Word.
• Experience in construction or services industries is preferred.

Responsibilities

• Support Service Leaders with administrative tasks and contracts.
• Maintain accurate customer data and invoicing systems.
• Detect and report signs of customer dissatisfaction.

Skills

Excellent customer service skills

Knowledge of Microsoft Office

Ability to cope with a busy workload

Independently work well in a team

Tools

SAP

Office 365

Job description

Location: Addlestone,England,United Kingdom
Job ID: 86019

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Join us as a

Branch Administrator

Your main responsibilities

This is a key administrative role supporting the smooth day-to-day running of the branch. Working closely with Service Leaders and wider operational teams, you’ll play an important part in ensuring contracts, invoicing, customer data, and internal systems are accurate and up to date. The role requires strong attention to detail, confidence managing multiple priorities, and a proactive approach to supporting both internal stakeholders and customers.

This position is offered on a 6-month fixed term contract.

• Support Service Leaders with administrative tasks to achieve business objectives in customer satisfaction, profitability, and employee morale
• Ensure the proper execution contracts and invoicing
• Maintain and display a professional decorum in all dealings with customers, especially complaint handling
• Register and modify non-financial Account & Contact data
• Responsible for the correctness of his/her entries Account & Contact data over time
• Maintain and process all Time Collection Tool data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization
• Maintain all Existing Installation relevant databases, technical database, customer and contract database
• Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
• Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables
• Other duties as required
• All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements.
• Employees are required to attend all relevant Training Sessions.
• Employees are required to carry out all works in accordance with the Company’s Quality Corporate Policy.
• Employees will be required to contribute to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System.

What you bring

• Excellent customer service skills with internal and external stakeholders
• Great knowledge of Microsoft office
• Ability to cope with a busy workload
• Able to work well within a busy team but also independently
• A minimum of 2 years’ experience in a billing or invoicing role
• Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook); SAP experience is a plus
• Construction, Services and related industries preferred but not essential

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 6% company contribution
• Enhanced family leave
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts
• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.