BPO Manager

Grant Thornton (UK); Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working

Job summary

Grant Thornton UK LLP in London is seeking a Manager in our CFO Solutions team to lead finance outsourcing for a varied client portfolio, with a focus on Xero and automation. You will develop people and deliver high-quality service.

You will manage client work, coordinate staffing, review management and statutory accounts, VAT, and electronic payments, and drive improvements in our Xero offering across assignments.

Qualifications

• Proven experience delivering outsourced accounting or finance services including management accounts, statutory accounts and VAT.
• Experience reviewing technical work and managing related risks.
• Experience managing and developing a team, including resourcing and scheduling.
• Experience working with Xero and related apps, or a clear appetite to lead on them.

Responsibilities

• Lead on client work and manage a portfolio of clients with varying complexity.
• Plan and coordinate client work, including staffing, to meet objectives on time and on budget.
• Review management accounts, statutory accounts, VAT returns and payment files.
• Lead conversations with clients about improvements and service quality.
• Support the team with technical queries and grow the Xero offering.
• Guide day-to-day resourcing, scheduling and billing to ensure profitability.

Skills

Outsourced accounting

Xero expertise

Team management

Client relationship management

Billing and debt management

Education

Professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)

Tools

Xero and related apps

Job description

Alternatively, Grant ThorntonAt Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative.With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career.Job Description:A look into the roleAs a Manager in our CFO Solutions team, you’ll lead the delivery of finance services for a varied portfolio of clients. You’ll help shape a service built on Xero and automation, and you’ll develop the people who deliver it.You will:Lead on client workManage a portfolio of clients of varying complexity, with exposure to different business sectorsPlan and co-ordinate client work, including staffing, so it meets its objectives on time, on budget and to a high qualityTake the lead in setting up more complex clients and guide the team where neededUnderstand each client’s business and expectations, and act as a key contactMake sure client queries and supplier payments are handled accurately and on timeLead conversations with clients about what’s working well and what could be better, so they have a great experienceDrive technical qualityReview management accounts, statutory accounts, VAT returns and electronic payment files, and manage the risks that come with themSpot technical issues in VAT returns and work with our VAT specialists to resolve themSupport the team with technical queriesReview files prepared by junior colleaguesBuild our Xero offeringPlay a key role in implementing Xero and related apps on new and existing client assignmentsHelp develop a service with Xero and automation at its coreDevelop and inspire your teamAct as line manager, giving guidance, constructive feedback and opportunities to growUnderstand what matters to your colleagues and how they like to work, and act on the needs of individuals and the teamPut the right people on the right tasks, drawing on individual strengthsGuide the team on day to day resourcing and schedulingHelp create and sustain a dynamic working environmentManage the commercialsManage your own working capital and monitor the team’s, raising issues where neededGuide the team on billing and debtKeep work on track against timescales, budgets and risk management proceduresUnderstand how your decisions affect productivity, recoverability, fee income and client serviceHelp us growContribute to proposals and presentations for prospective clientsContribute to our departmental marketingBuild your network, including with Grant Thornton member firms around the worldContribute to team, departmental and office meetingsKnowing you’re right for usYou’ll need:Proven experience delivering outsourced accounting or finance services, including management accounts, statutory accounts and VATExperience of reviewing technical work and managing the risks that come with itExperience of managing and developing a team, including resourcing and schedulingExperience of working with Xero and related apps, or a clear appetite to lead on themExcellent communication skills for both clients and colleaguesCommercial awareness, including working capital, billing and fee recoveryGood organisational and IT skillsA proactive approach and a willingness to get stuck inIt would be great if you had some of the following, but don’t worry if you don’t tick every box. We’ll help you develop along the way:A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)Experience of contributing to proposals or pitchesKnowing we’re right for youOur culture thrives on the contributions of all our people. We never settle for what’s easy. We look beyond it to do the right thing, for everyone.You’ll work with leaders who are interested in you and everything you bring. The things that set you apart matter to us, and you’re free to bring your whole self to work and pursue your passions inside and outside it.Beyond the jobLife is more than work. We’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.Your impact can go well beyond your day job, from secondments to fundraising for local charities. It’s grounded in our values: purposefully driven, actively curious, and candid but kind.We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to proudly do what’s right, for the firm, our clients, our people and themselves.