Boutique Supervisor - Fashion

Glassworks London; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing fashion company in Greater London is seeking a Retail Store Supervisor to lead a team and ensure outstanding customer service. Key responsibilities include managing store operations, supporting new staff onboarding, and driving sales to achieve KPIs. Candidates should have at least 2 years of retail experience, strong organizational skills, and a knack for technology. This dynamic role is perfect for motivated individuals looking to succeed in retail management.

Qualifications

• Minimum of 2 years retail sales experience.
• Strong organizational skills and attention to detail.
• Ability to deliver excellent customer service and meet retail KPIs.
• Comfortable using and learning new technologies.

Responsibilities

• Support the Retail Store Manager in managing the team and operations.
• Develop team members through recognition and performance management.
• Assist in new staff training and onboarding.
• Help with inventory processes and stock maintenance.
• Manage administrative functions like supplies orders and banking.
• Support in-store marketing activities and projects.

Skills

Customer service

Leadership

Organizational skills

Sales ability

Tools

Microsoft Excel

POS system

Barcoding software

Job description

THE ROLE

The Retail Store Supervisor will be a positive, energetic, self-starter with a demonstrable track record of hitting and exceeding retail KPIs. You will report to the Retail Store Manager and help to lead a team of full and part time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.

So what will I be doing every day?

• Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards;
• Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
• Supporting the Retail Store Manager with new staff training/onboarding processes;
• Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
• Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions;
• Supporting the Retail Store Manager and Head Office with in store marketing activity and one-off projects.

REQUIRED SKILLS

• A minimum of 2 years retail sales experience is essential
• You must be an honest, hard-working self-starter with great organizational skills and a keen eye for detail
• A proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs
• IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, a POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently.