Boutique Sales Assistant

Nestle; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee company is seeking a dedicated Sales Assistant for their boutique at Selfridges, Oxford Street. In this full-time role, you will ensure a premium customer experience and act as a brand ambassador, requiring strong customer service skills and retail experience. The position offers flexibility in working hours, structured training opportunities, and an attractive benefits package, including a competitive pension and bonus. Join us and grow your career as a coffee specialist!

Benefits

Competitive pension

Up to 10% bonus

25 days holiday

Qualifications

• Strong communication and interpersonal skills.
• Ability to build strong relationships with customers.
• Experience in the retail sector, ideally from a luxury background.

Responsibilities

• Ensure a premium customer experience through exceptional service.
• Welcome customers and adapt to their needs.
• Act as a brand ambassador for Nespresso.

Skills

Excellent customer service

Strong communication skills

Interpersonal skills

Retail experience

Job description

We're looking for a dedicated and driven Sales Assistant to join our boutique at Selfridges, Oxford Street.

About Nespresso

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we've responded to consumers’ increasing appreciation for quality coffees and our year‑on‑year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for both ‘In Home’ and ‘Out Of Home’ consumers.

A Day in the Life of a Boutique Sales Assistant

• Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
• Welcoming customers to the boutique and adapting to meet their needs.
• Being a proud and passionate brand ambassador of Nespresso.
• Taking responsibility, showing motivation and in return you can expect great opportunities.

What Will Make You Successful?

• Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist.
• We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that.
• You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service‑oriented sales, promoting our unique brand experience.

Skills & Experience

• Excellent customer service with strong communication and interpersonal skills.
• Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
• Experience within the retail sector, ideally from a luxury background – but we are happy to consider those from a different industry who have the required skill‑set.

Your Development – Grow with Nespresso!

Your learning and progression are hugely important to us. Your first year will include structured training opportunities, where each milestone is recognised with a monetary reward. You’ll develop knowledge and skills around:

• Our brand, company and people.
• Coffee authority.
• Customer experience.
• Sustainability.
• Operations.

You’ll be assigned a dedicated team member to offer daily support and have regular check‑ins with your supervisor and manager along the way. We can’t wait to watch you evolve into a fully‑fledged coffee specialist!

Benefits

As part of Nestlé SA, you can count on an attractive benefits package including a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

Application Information

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

About Us

To find out more about Nespresso please visit: www.nespresso.com. At Nestlé, our values are rooted in respect—for our employees, our customers and our consumers. We champion diversity and inclusion so that everyone can be the best they can be. We are committed to equal opportunity for all and may collect relevant data for monitoring purposes during the candidate registration process. Be yourself, everyone else is taken!

Job Details

This is a full‑time permanent opportunity (40 hours / 5 days a week). We require flexibility to work Monday – Sunday, including opening and closing shifts (trading hours 10:00 am – 10:00 pm) on a monthly rota basis.