Boutique Manager

Benefit Cosmetics; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A beauty retail company is seeking a Boutique Manager in St Albans to lead a sales-driven team and enhance customer experiences. The role requires strong management and communication skills, and a passion for sales. Ideal candidates will have retail and management experience and be available flexibly, including weekends and holidays.

Qualifications

• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead and motivate team to exceed sales goals.
• Provide waxing and tinting services for customer satisfaction.
• Develop innovative events to boost sales and brand awareness.
• Maintain exceptional hygiene and visuals on the counter.

Skills

Sales Management

Customer Experience

Team Leadership

Communication

Inventory Management

Job description

As a Boutique Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences, As a Boutique Manager, your missions, will be as follows:

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Benefits

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months of management experience