Boutique Director – Prestigious Luxury Maison – London

CVUK; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading luxury brand in the United Kingdom is seeking an experienced Boutique Director to lead operations and client engagement in a high-profile boutique. The role demands a charismatic leader with over 6 years in senior retail management, particularly in luxury settings, to inspire teams and build lasting client relationships. Candidates should possess exceptional commercial awareness and a strong understanding of clienteling. Flexible retail hours, including nights and weekends, are required.

Qualifications

• 6+ years of senior retail management experience, ideally within luxury brands.
• Proven track record of driving performance in flagship boutiques.
• Ability to manage and inspire teams with strong personalities.

Responsibilities

• Lead a high-performing team to deliver outstanding client experiences.
• Develop a strategic clienteling programme for high-profile clientele.
• Drive boutique operations excellence in service and compliance.

Skills

Charismatic leadership

Exceptional interpersonal skills

Commercial awareness

Client relationship building

Ability to inspire teams

Understanding of clienteling

Tools

SAP

Job description

We are seeking a Boutique Director to lead and inspire a high-profile flagship boutique. This role requires a charismatic leader with exceptional commercial awareness and the ability to build and maintain relationships with influential clients and stakeholders. You will set the strategic vision for the boutique, ensuring it remains a centre of excellence for service, client engagement, and business performance.

Reporting to the Head of Sales, you will oversee the boutique's operations, cultivate strong relationships with key partners, and create a refined environment that reflects the prestige of the brand. Success will be measured by achieving ambitious business targets while maintaining exceptional qualitative standards.

KEY RESPONSIBILITIES

• Lead with charisma and influence, inspiring a high-performing team to deliver outstanding results and exceptional client experiences.
• Develop and execute a strategic clienteling programme that builds lasting relationships and loyalty among high-profile clientele.
• Drive all aspects of boutique operations, ensuring excellence in service, compliance, and presentation.
• Foster strong relationships with key stakeholders to enhance the boutique's presence and reputation within the luxury retail landscape.
• Design and execute boutique strategies that balance commercial objectives with brand values.
• Recruit, mentor, and develop talent, cultivating a proactive leadership pipeline.

WHAT WILL MAKE YOU SUCCESSFUL

• 6+ years of senior retail management experience, ideally within high-value luxury brands.
• Proven track record of driving performance in flagship or high-profile boutiques.
• Charismatic leadership style with the ability to manage and inspire teams and work with strong personalities.
• Highly commercial mindset, able to balance client experience with business objectives.
• Exceptional interpersonal and communication skills, with a talent for building lasting relationships.
• Strong understanding of clienteling and the luxury customer experience.
• Flexibility to work retail hours, including nights and weekends.
• Strong computer skills; experience with SAP is a plus.

ABOUT THE COMPANY

Our client is a leading name in high-value luxury, renowned for exceptional craftsmanship, service excellence, and heritage. With a strong presence in prestigious luxury destinations, they are committed to creating extraordinary experiences for their clients and inspiring excellence across their global network.

If you are a natural leader with charisma, commercial insight, and a passion for luxury, we welcome your application.