Boutique & Café Manager

The Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Boutique & Café Manager. This role focuses on overseeing the operations of the boutique and café while delivering exceptional food and beverage service. The ideal candidate brings over 2 years of relevant experience, along with strong team management skills and a passion for creating meaningful guest relationships. Join a high-profile team in a vibrant location offering competitive remuneration and attractive benefits.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 2-year relevant experience in a luxury food & beverage outlet.
• Ability to create meaningful relationships with guests and colleagues.
• Expertise in tea, coffee, and patisserie appreciated.

Responsibilities

• Innovate the food and retail offering to ensure positive financial impact.
• Work closely with culinary and marketing teams to drive online engagement.
• Establish and analyze sales and stock data for efficiencies.
• Understand the London market to improve service and product offerings.
• Support the growth of the Boutique & Café Team.

Skills

Team management skills

Fluent English communication

Food and beverage knowledge

Ability to innovate offerings

Job description

The Peninsula London is excited to announce we are seeking a creative Boutique & Café Manager. This role will be responsible for the overall success of the operations of The Peninsula Boutique & Café, while upholding exceptional levels of Food & Beverage service to ensure an outstanding guest experience.

With its enticing street-level window displays and shopfront entrance, The Peninsula Boutique & Café welcomes both hotel guests and discerning Belgravia shoppers. Guests can browse among a delightful collection of signature Peninsula products, including artisanal chocolates and fine gifts for any special occasion. The café also offers a menu of casual, delicious all-day fare which can be enjoyed in the shop or at home.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Constantly innovate the food and retail offering within The Peninsula Boutique & Café to ensure a market leading series of products bringing positive financial impact and brand exposure.
• Work closely with the Executive Culinary Team and Sales & Marketing team to drive online engagement through relevant platforms
• Establish, maintain, and analyse sales and stock data to ensure efficiencies and productivity
• Have a clear understanding of the London market and make recommendations to improve service and product offering through benchmarking
• Support the growth and success of the Boutique & Café Team

General requirements

• Minimum 2-year relevant experience in a Luxury Food & Beverage Outlet
• All-encompassing food and beverage knowledge with an appreciation of patisserie, tea and coffee
• Excellent team management skills and the ability to create meaningful relationships with guests and colleagues
• Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV now and will liaise with suitable candidates directly.