Boutique Assistant, Selfridges (12 month FTC)

Richemont; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious luxury goods company in London is seeking a Client Service Ambassador to enhance client experiences in the boutique. The role requires a strong background in client service, excellent communication skills, and the ability to work collaboratively with the team to ensure exceptional service. Fluency in English is essential, with additional languages considered a plus. Join us to be part of a diverse and inclusive environment where creativity thrives.

Benefits

Supportive work environment

Career development opportunities

Diverse and inclusive culture

Qualifications

• Experience in client service role (luxury industry preferred).
• Ability to take initiative and be adaptable.
• Strong team player.

Responsibilities

• Welcome and greet clients upon arrival.
• Manage client waiting times and ensure satisfactory service.
• Coordinate between Sales Associates and other staff.
• Maintain an impeccable boutique environment.
• Participate in visual merchandising setup.

Skills

Client service experience

Excellent communication skills

Interpersonal skills

Adaptability

Fluency in English

Team player

Job description

London, LND, GB

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.

WHAT WILL BE YOUR MISSION?

Client Welcoming and Waiting Time Management

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area
• Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique
• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling with payments
• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Support with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.