Boutique Assistant - Harrods

Richemont; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury goods company is seeking an Ambassador for their boutique in London. Responsibilities include welcoming clients, managing waiting times, and assisting during sales. The ideal candidate has excellent client service skills, is fluent in English, and thrives in team environments. This role promises an engaging work atmosphere and opportunities for professional growth.

Qualifications

• Experience in a client service role, preferably in luxury.
• Ability to maintain a professional demeanor at all times.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcome and greet clients upon arrival in the boutique.
• Manage client waiting times and ensure a smooth client flow.
• Assist Sales Associates and handle gift wrapping duties.

Skills

Client service experience

Excellent communication skills

Ability to take initiatives

Fluent in English

Strong team player

Job description

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, you will be responsible for the welcoming of clients, managing waiting time and ensuring that they are taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participate in daily boutique operations.

WHAT WILL BE YOUR MISSION?

Client Welcoming and Waiting Time Management

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistently excellent client experience by offering the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area
• Manages client waiting times, directs the clients towards a waiting area and ensures the client is taken care of by a member of the Hospitality team (if relevant)
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique
• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Handles gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling payments
• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Supports stock inventories and price labelling
• Participates in the set‑up and breakdowns at opening and closing of the boutique
• Participates in the implementation of Visual Merchandising guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.