Bookings Officer - Prevention

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A prominent fire service in the UK is looking for a Bookings Officer to join their Prevention Bookings Team. This role involves providing customer service, processing referrals for fire prevention activities, and scheduling appointments. The ideal candidate should possess strong computer literacy and customer service skills. A friendly working environment with flexible arrangements and various benefits will be offered.

Benefits

Flexible and agile working arrangements

Free on-site gym facilities

Free on-site parking

Access to in-house occupational health services

24/7 Employee Assistance Programme

Wellbeing programmes

'Blue light' discounts across retailers

Sports and Welfare scheme

Qualifications

• Experience with O365 and MS Office tools is mandatory.
• Prior customer service experience is essential.
• Ability to prioritize workload effectively is crucial.

Responsibilities

• Provide a point of contact for internal and external customers.
• Create records, assess risks, and book appointments.
• Deliver excellent administrative support and data input.
• Schedule visits to learning centers.

Skills

Computer literacy (O365, Microsoft Teams, Word, Excel)

Customer service experience

Good interpersonal skills

Excellent verbal and written communication skills

Ability to work to tight deadlines

Job description

Bookings Officer - Prevention

Administrator - Role Profile Admin 2B

Publish date: Wednesday 29 October 2025

Closing date: Tuesday 11 November 2025 at 11:59pm

Salary: £26,403 - £27,694

Hours: Temporary contract, full time, 37 hours per week, Monday to Friday

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

An exciting opportunity has arisen to join our Prevention Bookings Team on a temporary basis until Tuesday 31 March 2026.

Our Prevention Bookings Team play an important part in the delivery of Prevention activities and education, aimed at reducing risk and vulnerability to fire and other emergencies.

We are looking for an individual who, under the direction of the Bookings Team Supervisor, can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.

Responsibilities

• Provide a point of contact for internal and external customers
• Create records, assess and prioritise risk, book appointments/visits
• Provide an excellent level of customer service, administrative support and data input, utilising word processing and spreadsheets
• Process and schedule school visits to Safeside, our experiential learning centre

Experience and skills

Essential

• Computer literacy (experience with O365, Microsoft Teams, Word, Excel)
• Customer service experience
• Good interpersonal skills
• Excellent verbal and written communication skills
• Ability to work to tight deadlines while prioritising own workload

Desirable

• Call centre experience
• Previous experience in prevention, and/or health, wellbeing and social care

Benefits

We offer a friendly working environment and benefits including:

• Flexible and agile working arrangements
• Free, on-site gym facilities
• Free, on-site parking
• Access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors
• 24/7 Employee Assistance Programme
• Wellbeing programmes
• ‘Blue light’ discounts across many retailers, through partner schemes
• Sports and Welfare scheme (for a small fee), with access to discounted products and services

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

Send your CV and answer the questions, detailing previous experience to outline your suitability for the role.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Jack Clements on 07973 810671 or by email at [e-mail]

Application link

https://fa-ertg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/626