Bookings Administrator - Inpatient

Nuffield Health; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare charity in the UK is seeking a Bookings Administrator to manage the administration of appointments and referrals. The role demands empathy and attention to detail, as well as experience in a customer-facing environment. You will be responsible for coordinating schedules and handling appointments, while striving to meet the highest standards of customer service. A strong background in business administration is preferred, along with a range of associated benefits. Join us in making a difference in healthcare.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer-facing environment is preferred.
• Ability to manage complex administration and support tasks.
• Proficiency in creating and managing reports and data.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure standards and timescales are met in administration.
• Coordinate availability of rooms and consultants for appointments.

Skills

Empathy

Attention to detail

Customer service experience

Education

NVQ level 2 in Business and Administration or equivalent

Job description

We are looking for a Bookings Administrator in our Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation. As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.