Booking Team Leader

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Stockport is looking for a Booking Team Leader to manage team operations and ensure efficient administrative services. The role requires excellent IT skills and experience in supervising staff and managing booking services. The position offers generous annual leave, NHS pension membership, and various salary sacrifice schemes.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes

NHS Staff discounts

Cycle to work scheme

Financial advice via Stockport Credit Union

Responsibilities

• Manage day-to-day operations of the booking team and clinics.
• Meet service standards for clinic utilization and service quality.
• Supervise staff and allocate work efficiently.

Skills

Excellent IT skills

Experience in managing booking services

Supervising staff

Handling clinics and waiting lists

Job description

Overview

An exciting opportunity has arisen on the Outpatient Booking team for the position of Booking team leader. The successful candidate will provide and maintain an efficient and effective administrative service in line with local policies and procedures. The role involves managing appointments that are carried out within national and local guidance and targets.

Responsibilities

• Day-to-day operations of the booking team and management of clinics and waiting lists
• Meet service standards for clinics and their utilisation while ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust
• Maintain an efficient and effective administrative service
• Undertake routine duties including: answering telephone enquiries, updating the Patient Administration System, checking waiting lists and clinics on a daily basis
• Supervise staff and allocate work
• Maintain professional standards in appearance, behaviour and punctuality
• Work with Directorate Support Managers to develop efficient processes and continually improve the service
• Ensure that, in addition to undertaking their own workload, staff are in place to deliver the service

Qualifications / Skills

• Excellent IT skills
• Experience in managing booking services, supervising staff, and handling clinics and waiting lists

Context and Diversity

We hold a unique position in the Stockport community as the provider of healthcare and one of its largest employers. We are seeking to improve the diversity of our workforce to make it truly representative of our local population. If you require support with your application please contact a member of the recruitment team to discuss alternative application methods. We recognise that flexible working is important; we take requests for flexible working seriously and will consider any request to explore if it may fit with the needs of the service.

Benefits

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union - for local financial advice