Booking Coordinator - Private Healthcare

Office Angels; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in East Leeds is seeking a dedicated Booking Coordinator. You will convert enquiries into bookings and ensure outstanding patient experiences. The ideal candidate has proven sales experience, excellent communication skills, and multitasking abilities. This is a permanent full-time position with an emphasis on making a real impact in private healthcare.

Qualifications

• Proven experience in sales or contact-centre roles with a strong record of meeting targets.
• Confident communicator with an excellent telephone manner and written skills.
• Strong multitasking and prioritisation abilities in a fast-paced environment.

Responsibilities

• Convert inbound enquiries into bookings by identifying needs.
• Manage enquiries from all channels within agreed SLAs.
• Provide accurate information on services, pricing, and availability.
• Maintain precise records in all systems.

Skills

Sales experience

Excellent communication skills

Multitasking

CRM proficiency

Attention to detail

Tools

CRM software

Booking tools

Job description

Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiences!

• Contract Type: Permanent
• Working Pattern: Full Time (37.5 hours)
• Salary: Depending on experience
• Hours: Monday-Friday, 09:00-17:00
• Start Date: ASAP

Role Summary

As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels.

Your Day-to-Day Responsibilities

• Convert inbound enquiries into bookings by identifying needs and listening for upsell and cross‑referral opportunities
• Manage enquiries from all channels within agreed SLAs
• Provide accurate information on services, pricing, and availability
• Complete all booking processes, confirmations and onward referrals efficiently
• Maintain precise records in all systems
• Feedback to management on common issues occurring to improve patient processes

Essential Candidate Profile

• Proven experience in sales or contact‑centre roles with a strong record of meeting targets
• Confident communicator with an excellent telephone manner and written skills
• Strong multitasking and prioritisation abilities in a fast‑paced environment
• Proficient in CRM and booking tools; comfortable with utilising webchat, emails and telephone calls
• High attention to detail, data accuracy and GDPR awareness
• Positive, resilient, target‑driven and patient‑centric mindset

Desirable Skills

• Familiarity with private healthcare and services
• Experience with scheduling or diary systems
• Understanding of self‑pay and insured patient journeys

Apply today as all applications are being reviewed daily!

Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.