Booking Coordinator

Superior Healthcare; Whitstable; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Whitstable seeks a Booking Coordinator to manage schedules and support clients in care settings. The role involves securing rotas, amending last-minute cover, and developing relationships with clients and employees. Ideal candidates should exhibit effective communication and possess the right to work in the UK. The position offers flexibility to work from home and a competitive salary of £12.60 per hour.

Benefits

Wellbeing support including counselling sessions

Employee events throughout the year

25 days annual leave plus bank holidays

Qualifications

• Right to work in the UK and a full UK driving licence.
• Effective communication skills both over the phone and via written communication.
• Analytical thinker, quick to solve problems, solution‑driven.
• Able to work in the office and from home.
• Experience in care or shift coordination is desirable (not mandatory).

Responsibilities

• Securing rotas a month in advance.
• Amending last‑minute cover and changes with clients.
• Building and developing lasting relationships with clients and our employees.
• Communicating clearly and respectfully to all clients and employees.
• Ensuring all requests are responded to within half an hour.
• Swap shifts and take days as first request, choice of day, night and weekend shifts.
• Providing support for required shift patterns.

Skills

Effective communication

Analytical thinking

Problem solving

Job description

Job Overview

The Booking Coordinator is responsible for matching our care team members with a suitable client to support residents either in supported living, nursing and care homes or school settings. You will consult directly with our carers, nurses, and clients to organise shift cover and manage their rotas. The position allows flexibility to work from home and offers a competitive salary of £12.60 per hour.

Benefits

• Wellbeing support including up to six face‑to‑face counselling sessions.
• In‑house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• We reward Employees of the Month with a £100 voucher.
• Employee events throughout the year, including fish and chips on the beach.
• Consistent support from our team of Nurses and Field Care Supervisors.
• In‑house women's health support.
• Accumulate holiday pay as you work.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• 25 days annual leave, plus bank holidays and your birthday!
• £100 Specsavers voucher for eye tests and glasses.
• Blue light card – we’ll pay for it.
• We help you save for Christmas.
• Two Volunteer Days per year, to support local charities and initiatives.

Responsibilities

• Securing rotas a month in advance.
• Amending last‑minute cover and changes with clients.
• Building and developing lasting relationships with clients and our employees.
• Communicating clearly and respectfully to all clients and employees.
• Ensuring all requests are responded to within half an hour.
• Swap shifts and take days as first request, choice of day, night and weekend shifts.
• Providing support for required shift patterns: Monday 6‑9am (at home), Wednesday 6‑9am (at home), Sunday 6‑2pm (at home) and Friday 9am‑5pm.
• Using a laptop and equipment supplied to complete the role.

Qualifications

• Right to work in the UK and a full UK driving licence.
• Effective communication skills both over the phone and via written communication.
• Analytical thinker, quick to solve problems, solution‑driven.
• Able to work in the office and from home.
• Experience in care or shift coordination is desirable (not mandatory).