Booking Assistant/Admin

JobStart Scheme; Newry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local community transport service in Newry is seeking a participant to manage the transport booking system, deal with customer queries, and develop data collection for trip evaluation. Responsibilities include invoicing and maintaining communication with clients and volunteer drivers. Ideal candidates should have strong interpersonal skills, a focus on customer service, and proficiency in office software. Flexible working hours are available.

Qualifications

• Ability to communicate clearly and compassionately with various partners.
• Professional manner when assisting service users with accessibility needs.
• Competence in using office software and maintaining data.
• Skilled in managing bookings and coordinating schedules.
• Ability to handle sensitive customer information respectfully.

Responsibilities

• Manage the transport booking system.
• Develop and enhance data collection for trip evaluation.
• Create invoices and process payments.
• Handle high volume of customer queries.
• Ensure accurate scheduling and coordination with drivers.
• Plan and allocate journeys to maximize efficiency.
• Collaborate with Volunteer Coordinator for bookings.

Skills

Strong Communication and Interpersonal Skills

Customer Service and Community Focus

IT and Data Management Proficiency

Organisational and Scheduling Ability

Confidentiality Maintenance

Tools

Microsoft Office

Excel

Job description

THE EMPLOYER IS: NEWRY AND MOURNE COMMUNITY TRANSPORTThe participant will be responsible for developing and enhancing data collection and statistical reporting to support trip evaluation for funders. They will gain experience in invoicing and billing, including creating invoices for customers, processing card payments over the telephone, and working both independently and collaboratively with other administrative staff. Strong customer service skills are essential, as the participant will handle a high volume of customer queries through email, telephone, and the company website. In managing the transport booking system, they will take bookings via telephone and online, ensuring accurate scheduling and effective coordination with full-time drivers. The role also involves operational scheduling to efficiently plan and allocate journeys, maximising driver availability and service coverage. Additionally, the participant will work closely with the Volunteer Coordinator to identify opportunities for volunteer drivers to fulfil bookings, ensuring optimal resource use and service continuity. Clear and professional communication with clients, drivers, and volunteers will be essential to maintain the smooth delivery of community transport services.

Responsibilities

• Managing the transport booking system. Participant will take customer bookings on the telephone and via the website.
• Data collection: Participant will develop and enhance data collection and statistics used to evaluate trip details for funders.
• Invoicing and billing: Participant will learn how to create invoices for customers, take card payments over the telephone and work independently and alongside other admin staff.
• Customer Service. Participant will handle high volume of customer queries, via email, telephone and the website.
• Customer Booking Management: Experienced in handling transport bookings received via telephone, ensuring accurate scheduling and coordination with full-time drivers.
• Operational Scheduling: Skilled in planning and allocating journeys efficiently to maximise driver availability and service coverage.
• Volunteer Coordination: Collaborates closely with the Volunteer Coordinator to identify opportunities where volunteer drivers can fulfil bookings, optimising resource use and maintaining service continuity.

Skills and Qualifications

• Strong Communication and Interpersonal Skills - Ability to communicate clearly and compassionately with passengers, volunteer drivers, staff, and external partners, ensuring information is shared accurately and efficiently.
• Customer Service and Community Focus - A friendly, patient, and professional manner when assisting service users, particularly those with accessibility needs, ensuring a positive and inclusive experience.
• IT and Data Management Proficiency - Competence in using office software (e.g. Microsoft Office, Excel, databases, and booking systems) and maintaining accurate records and data.
• Organisational and Scheduling Ability - Skilled in managing bookings, coordinating transport schedules, and ensuring smooth daily operations while adapting to changing priorities.
• Ability to maintain confidentiality as applicants will be dealing with sensitive and personal customer information.

Further Information

The Employer is: NEWRY AND MOURNE COMMUNITY TRANSPORTJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.