Booking and Scheduling Coordinator

NHS; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Booking and Scheduling Coordinator. The role requires excellent communication and organisational skills to manage patient scheduling efficiently. Candidates should have experience in a customer-focused environment and a GCSE level education. This full-time, permanent position offers a salary of £24,625 to £25,674 per annum.

Qualifications

• Computer literate and IT trained.
• Able to communicate clearly both orally and in writing.
• Good organisation and prioritisation skills.

Responsibilities

• Input referrals onto the outpatient waiting list.
• Verify and amend files on the Electronic Patient Record System.
• Schedule urgent referrals in a timely manner.

Skills

Communication skills

Organisational skills

Customer relations experience

Education

GCSE level 4 or above

NVQ Level 2 in healthcare administration

Job description

Job summary

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!

Professionals working in patient scheduling at MREH are responsible for the careful planning and booking of patient activity for clinic appointments and surgery.

Scheduling team members will use knowledge of local and national waiting list regulations to effectively prioritise competing pressures which will include availability of the patient to attend, clinical staff, physical space as well as a patient's clinical need. The skill of efficient scheduling is to synchronise and balance patient needs with hospital resources to book patient activity in advance as well as to react to very short notice changes. Organisation is a key attribute of professionals in patient scheduling as they facilitate the smooth running of clinics and theatre activity through the effective booking of patients.

Scheduling professionals are often the first point of contact from the hospital to the patient, thus exceptional customer service skills are essential to ensure that the patient journey is a positive experience.

Main duties of the job

We are looking for a Booking and Scheduling Coordinator; someone who's not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team. We are looking for people with previous experience in a customer focused environment and ideally with a working knowledge of an NHS environment, along with its partner organisations. The candidate must be highly motivated and be able to remain calm under pressure as the work will be challenging but extremely varied too.

Responsible for ensuring that all prioritised referrals received from consultants are entered onto the correct outpatient waiting list.

From information provided by the patient, letters, files, clinic lists etc. verify and amend files on the Electronic Patient Record System (HIVE) as necessary with patient details such as name, address, date of birth and GP.

Schedule urgent referrals within the timescales identified by clinical staff.

Issue acknowledgement letters to all patients on the outpatient waiting list.

Validate the outpatient waiting lists on a regular basis to ensure that patients are offered appointments within the required waiting time in line with national waiting time regulations.

Receive patient calls to arrange appointments within the required waiting time.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Details

Date posted: 27 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,625 to £25,674 a year per annum (pro rata)

Contract: Permanent

Working pattern: Full-time

Reference number: 349-EAD-7646380C-RL4

Job location: Manchester Royal Eye Hospital, Oxford Road, Manchester, M13 9WL

Person Specification

Essential

• Computer literate/ IT trained. GCSE level 4 or above or equivalent requirement
• Able to communicate clearly both orally and in writing. Ability to work to deadlines without needing direct supervision
• Good organisation and prioritisation skills.
• Experience in customer relations

Desirable

• NVQ Level 2 in related subject e.g. healthcare administration. NVQ Level 2 in supervisory skills
• Customer care training.
• Evidence of liaising with more than one discipline
• Previous experience within an healthcare Administrative or Clerical role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Manchester University NHS Foundation Trust

Manchester Royal Eye Hospital, Oxford Road, Manchester, M13 9WL

Website: https://mft.nhs.uk/careers/