Booking Administrator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Ely; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious healthcare organization is seeking a Booking Administrator to join the Admin team at the Ely Community Diagnostic Centre. This role requires a passion for customer service, the ability to manage patient inquiries empathetically, and efficient appointment management. You will ensure a professional service within a busy diagnostic environment, making a difference in your local community.

Qualifications

• Passion for excellent customer service.
• Ability to respond to patient inquiries empathetically.
• Strong organizational skills to manage appointments effectively.

Responsibilities

• Respond to patient enquiries effectively.
• Support the reception area and manage bookings.
• Ensure appointments are assigned within specified timeframes.

Job description

Overview

We are recruiting for the Community Diagnostic Centre at Ely! Are you passionate about excellent customer service and want to make a difference in your local community? We have opened two new CDC’s at Wisbech and Ely in the past 2 years to make it easier for people to access diagnostic services such as CT, X-ray, MRI, Ultrasound, Echo and Respiratory. We are looking to recruit an enthusiastic and committed individual to be part of our Admin team in Ely!

The admin team in Ely aims to provide an excellent experience to patients and deliver a professional administration and reception service to modalities within the CDC and all its users, patients, relatives and colleagues.

As Booking Administrator, you will respond to patient enquiries in an effective and empathetic way, support the reception area, assign appointments for all diagnostic modalities and ensure that the bookings are within specified timeframes. You will act as an ambassador for NHS values ensuring exceptional healthcare and customer service.

Please note: This role is based at an offsite location at the Ely Community Diagnostics Centre. The Ely Community Diagnostic Centre is based at the Princess of Wales Hospital, Ely, Cambridgeshire.