Bodyshop & Smart Repair Consultant

Limpscomb; Maidstone; On-site; GBP 100,000 - 125,000; Full time

Job summary

A family-run business in the automotive sector is seeking a Bodyshop & Smart Repair Consultant in Maidstone. The role involves providing professional customer service, managing repair communications, and upselling additional services. Ideal candidates will have previous experience in a customer-facing role and strong customer service skills. Competitive salary starting from £28,500 plus a bonus scheme and other benefits such as 20 days holiday, rising to 25, will be offered.

Benefits

20 days holiday rising to 25

Company contributory pension scheme

Staff and family discount schemes

Qualifications

• Previous experience in a similar customer-facing role.
• Full clean driving licence required.
• Knowledge of body repairs & estimating systems is desirable.

Responsibilities

• Provide regular communication to customers and insurers.
• Manage estimates and works in line with processes.
• Upsell bodywork and smart repairs to customers.
• Process invoices and ensure timely payment.
• Liaise with aftersales colleagues for effective communication.
• Manage customer complaints and resolve them.

Skills

Customer service skills

Organisational skills

Motor trade knowledge

Job description

Bodyshop & Smart Repair Consultant

• Lipscomb Maidstone (Volvo, Fiat, Abarth, Jeep & Alfa Romeo)
• Contract Type : Permanent, Full-Time
• Salary : From £28,500 (Dependant on experience) plus monthly bonus scheme
• Hours : Monday to Friday 8.00am- Saturday morning rota 8.

Lipscomb Maidstone is recruiting for a Bodyshop & Smart Repair Consultant to join the team to provide a professional and friendly service to our customers.

Headed up by our Aftersales Director, the best training and opportunities will be given. This is a fantastic opportunity to develop a career with our Bodyshop team. We are looking for a dynamic and self-motivated individual with experience in a customer centric role.

As a Bodyshop & Smart Repair Consultant for our Dealership & Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to the Dealership, you will ensure all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer & insurance enquiries and make customer bookings.

Responsibilities

• Provide regular communication to customers and insurers, keeping them informed of repair progress, additional work required or vehicle completion, ensuring the database and records are kept up to date.
• Ensure all estimates / works are managed and administered in line with our processes.
• Upsell of bodywork, smart repairs and alloy wheel repairs to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamworking.
• Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Qualifications

You must have previous experience in a similar customer facing role. Motor trade or Bodyshop experience, knowledge of body repairs & estimating systems is desirable but not essential. You will have strong customer service skills, focus, organisational skills and strong desire to exceed customers expectations. You will need to have a full clean driving licence.

Company Info

Lipscomb Cars are a family run business and have dealerships in Maidstone conveniently located just 2 minutes from J6 of the M20 at Aylesford and at Chartham (A28) near Canterbury.

The rewards are great when working at Lipscomb. Alongside a generous basic salary & bonus scheme, together with 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.