BMW Service Advisor

Sytner Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive group in Birmingham is seeking an enthusiastic Telephone-Based Service Advisor to manage customer bookings and communications. Ideal candidates will possess strong communication skills and attention to detail, with training provided for those eager to learn. This role offers flexibility including weekend shifts, and a comprehensive benefits package including enhanced holidays and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Willingness to learn and progress is essential.
• Comfortable with delivering high customer satisfaction in a busy environment.
• Training is provided through in-house Learning & Development.

Responsibilities

• Handle incoming and outgoing calls for customer bookings.
• Provide friendly and professional customer service.
• Manage customer enquiries efficiently.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Customer service background

Tools

Kerridge knowledge

Job description

Overview

We have an exciting opportunity for an enthusiastic and confident Service Advisor to join our busy team at Sytner Solihull, focusing primarily on managing customer bookings and communication over the phone.

As a Telephone-Based Service Advisor, your main responsibility will be to handle incoming and outgoing calls to organise and book customer vehicles into the workshop. You’ll be the first point of contact for many of our customers - providing a friendly, professional service while ensuring every enquiry is managed efficiently from start to finish.

This is a fast-paced, customer-focused position that requires excellent communication skills, attention to detail, and a genuine passion for delivering exceptional service by phone.

You’ll need to be comfortable building rapport and trust with customers without meeting them face-to-face, using your telephone manner to create a lasting positive impression every time.

Sytner Service Advisors work a variety of flexible patterns, which can include weekends, to ensure we are always available for our customers.

If you’re confident, articulate, and enjoy talking to people all day while providing first-class service, we’d love to hear from you.

About You

About You Don’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply

Location: Sytner Solihull, 120 Highlands Road, Shirley, Solihull, Solihull, West Midlands, United Kingdom, B90 4NU