BMW Senior Service Advisor

Sytner Group; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company seeks a motivated Senior Service Advisor to join their team in Coventry. The role involves providing top-notch customer care and acting as the link between customers and the workshop. Candidates should have experience in the automotive industry and excellent organizational skills. This position also offers an industry-leading benefits package and opportunities for career development.

Benefits

Enhanced Holiday Entitlement – 33 days incl. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Service Advisor experience within the automotive industry required.
• Strong customer service background beneficial.
• Good organizational and administrative skills.

Responsibilities

• Provide outstanding customer care.
• Liaise with technicians about vehicle statuses.
• Keep customers informed about their vehicle servicing.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Coventry.

As a Senior Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days incl. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Location

128 Holyhead Road, Coventry, West Midlands, United Kingdom, CV5 8NA