BMW Receptionist Host

Sytner Group; Tamworth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Maternity/Paternity and Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work

Job summary

Sytner Tamworth is seeking a friendly Receptionist Host to join the Welcome team and greeting visitors to the showroom. You will direct guests to the correct department, offer refreshments, and manage a busy reception with a proactive, customer-first approach.

The role requires a warm, energetic, and professional personality, with strong organisational skills to handle multiple priorities and maintain high service levels during weekend shifts and peak times.

Qualifications

• Warmth and a cheerful phone manner to greet clients and guests.
• Ability to direct visitors and manage showroom experience.
• Strong organisational skills and attention to detail.

Responsibilities

• Welcome customers and visitors to the showroom.
• Direct customers to the correct department and assist with refreshments.
• Manage incoming calls and connect to the right department promptly.
• Support a busy reception with a proactive and friendly approach.

Skills

Warm

Attentive

Energetic

Professional

People person

Bright

Engaging

Organised

Detail oriented

Team player

Job description

About The Role

Sytner Tamworth is looking for a friendly and enthusiastic Receptionist Host to join our fantastic Welcome team!

About The Role

Sytner Tamworth is looking for a friendly and enthusiastic Receptionist Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW/MINI. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. This is a full time role which does include weekend working in order to ensure that our customers receive the highest possible levels of service. The working pattern for this vacancy will be Friday, Saturday, Sunday, Monday and Tuesday.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

We Are Looking For a Candidate That Is

• Warm
• Attentive
• Energetic
• Professional
• A genuine people person
• Bright, positive and engaging
• Organised and can handle multiple priorities
• Able to notice the details others miss
• Able to stay composed when it's busy
• A real team player

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Tamworth Kinson Drive, Tamworth, Staffordshire, United Kingdom, B78 3JF