BMW Parts Advisor

Land Rover; Coventry; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Career development

Discounts on car schemes

Cycle to work

Volunteer/community day

Job summary

Sytner Coventry is seeking a motivated Parts Advisor to join the team. You will assist customers with parts identification, searching and sourcing, and help maintain the stock room and stock levels.

You will interact with customers and suppliers, providing product advice and ensuring accurate ordering and stock control. The role involves working with both internal and external customers, on the phone and in person, and may include weekend shifts to maintain the highest level of service.

Qualifications

• Experience in a similar role within the motor industry is preferred
• Strong IT literacy and ability to use common IT systems
• Excellent organisational skills with attention to detail
• Excellent communication and customer-facing skills, both face-to-face and over the phone

Responsibilities

• Identify, search and source parts for customers
• Maintain and manage the parts stock room and stock levels, including ordering and selling parts
• Provide high-quality customer service and product advice to customers and suppliers
• Work across flexible patterns, including weekends, to ensure top service for customers

Skills

IT literate

Organised

Communication skills

Customer-facing experience

Job description

About the role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Coventry.

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.