BMW Bodyshop Advisor

Land Rover; Sandwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in the UK is seeking a Bodyshop Advisor to provide excellent customer service in handling accident repair enquiries. The ideal candidate will have proven experience in the motor trade, strong negotiation skills, and a customer-focused attitude. This position offers full training, career development opportunities, and a variety of employee benefits including enhanced holiday entitlement and gym membership discounts.

Benefits

Full training and management support

Enhanced holiday entitlement

Industry-leading maternity, paternity and adoption pay

Career development

Recognition of long service every 5 years

Discounted car schemes

High Street discounts

Discounted gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in the motor trade is essential.
• Must have a good telephone manner.
• Ability to organize and manage repair work efficiently.

Responsibilities

• Initial interface with the customer for accident repair enquiries.
• Inspect vehicles and provide initial quotations for repairs.
• Organise and book all repair work.

Skills

Customer service focus

Excellent communication skills

Negotiation skills

Job description

Bodyshop Advisor

Are you looking for a fantastic career in the Motor Trade with a Top Franchise and Group?

Are you at your best when in front of a customer building great relationships and giving great advice?

Are you self‑motivated, organised and committed to delivering exceptional customer experience? Then our Bodyshop Advisor role within our team at Sytner Oldbury could be the role for you.

An exciting and rare opportunity has arisen to join our fantastic team at Sytner Oldbury as a Bodyshop Advisor. At Sytner Oldbury you will work with a fantastic team in delighting our customers and getting it right the first time.

Responsibilities

• Initial interface with the customer for all accident repair enquiries.
• Follow a clear customer service process to ensure a consistent quality service is provided.
• Inspect customer vehicles and provide an initial quotation for repair.
• Review service customer vehicles and quote for cosmetic or alloy wheel repair.
• Organise and book all repair work as well as Face‑to‑Face collection & delivery.
• Organise customer loan cars in conjunction with Bodyshop procedures.
• Liaise with customers, insurance companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
• Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship.
• Take opportunities to promote and provide additional company services and products.

About You

Previous experience in the motor trade is essential. This is a customer service‑focused role that would suit a forward‑thinking, people‑oriented person. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

We Offer

• Full training and management support.
• Enhanced holiday entitlement.
• Industry‑leading maternity, paternity and adoption pay.
• Career development.
• Recognition of long service every 5 years.
• Discounted car schemes.
• High Street discounts.
• Discounted gym memberships.
• Cycle to work scheme.
• One day a year paid voluntary / community work.

About Sytner Group

Sytner Group are delighted to provide an industry‑leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Equality & Diversity

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. As part of our commitment to diversity and inclusion you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.