BMW Bodyshop Advisor

Sytner Group; Oldbury; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading automotive service provider is seeking a Bodyshop Advisor in Oldbury, England. This full-time role requires the ideal candidate to manage customer inquiries about vehicle repairs, provide quotations, and ensure quality service delivery. Previous customer service experience is essential, along with strong communication skills. The company offers a range of industry-leading benefits, fostering a supportive working environment.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in customer service is essential.
• Must be self-motivated, organized, and committed to delivering exceptional customer experience.
• Ability to effectively liaise with customers, insurance companies, and service providers.

Responsibilities

• Act as the primary interface with customers for accident repair inquiries.
• Follow customer service processes for consistent quality.
• Inspect vehicles and provide initial repair quotations.
• Organize customer loan cars according to procedures.
• Inspect repaired vehicles for quality assurance.

Skills

Customer service experience

Excellent communication skills

Good telephone manner

Job description

Bodyshop Advisor

Are you looking for a fantastic career in the Motor Trade with a Top Franchise and Group? Are you at your best when in front of a customer building great relationships and giving great advice? Are you self‑motivated, organised and committed to delivering exceptional customer experience? Then our Bodyshop Advisor role within our team at Sytner Oldbury could be the role for you.

An exciting and rare opportunity has arisen to join our fantastic team at Sytner Oldbury as a Bodyshop Advisor. At Sytner Oldbury you will work with a fantastic team in delighting our customers and getting it right the first time.

Responsibilities

• To be the initial interface with the customer for all accident repair enquiries.
• To follow a clear Customer service process to ensure a consistent quality service is provided.
• To inspect customer vehicles and provide an initial quotation for repair.
• To review service customer vehicles and quote for cosmetic or alloy wheel repair; organise and book all repair work as well as Face to Face collection & Delivery.
• Organise customer loan cars in conjunction with Bodyshop procedures.
• Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
• Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship.
• Take opportunities to promote and provide additional Company services and products.

This is a full‑time role so to ensure we provide our customers with the highest possible levels of service. Full training will be provided along with full Management support.

About You

Previous experience in customer service is essential. This is a customer service‑focused role that would suit a forward‑thinking, people‑oriented person. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Location

Sytner Oldbury
819 Wolverhampton Road, Oldbury, West Midlands, United Kingdom, B68 8DA