BMS Service Account Manager

Solutions Engineering Recruitment; City Of London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading building automation firm is seeking a BMS Service Account Manager to manage service contracts across London and the Southeast. You will ensure excellent client service, identifying opportunities for renewals and driving sustainable initiatives. A background in BMS service management and a full UK driving licence are essential. This role offers a competitive salary along with benefits such as a car allowance and performance bonuses.

Benefits

Car Allowance or Company Vehicle

Performance-Related Bonus

Pension & Healthcare Scheme

25+ Days Annual Leave + Bank Holidays

Ongoing Professional Development

Qualifications

• Proven experience in BMS service account management.
• Solid understanding of major BMS platforms.
• Full UK driving licence required.

Responsibilities

• Manage a portfolio of BMS service and maintenance contracts.
• Act as the main point of contact for client communications.
• Prepare quotations, proposals, and performance reports.

Skills

BMS service account management

Understanding of major BMS platforms

Communication skills

Analytical mindset

Proficiency in Microsoft Office

Education

HNC/HND or Degree in Engineering

Tools

CRM systems

Job description

BMS Service Account Manager

Location: London & Southeast (Hybrid / Field-Based)
Salary: £50,000 – £60,000 + Car Allowance + Bonus + Benefits

About My Client

My client is a leading Building Management Systems (BMS) specialist, delivering intelligent building technologies and energy-efficient automation solutions across commercial, healthcare, education, and industrial sectors.

As a BMS Service Account Manager, you will manage a portfolio of service and maintenance clients across London and the Southeast. Acting as the primary point of contact, you’ll ensure that each client receives an exceptional level of service — maintaining contract compliance, identifying improvement opportunities, and driving growth through renewals, upgrades, and energy‑saving initiatives.

You’ll work closely with engineering and delivery teams to ensure operational success and act as a trusted advisor to clients on all things BMS.

Key Responsibilities

• Manage and grow a portfolio of BMS service and maintenance contracts.
• Act as the main point of contact for all client communication and contract matters.
• Identify opportunities for renewals, upgrades, and energy efficiency enhancements.
• Liaise with engineers, project managers, and FM partners to ensure smooth service delivery.
• Prepare quotations, proposals, and performance reports for clients.
• Track revenue and profitability, ensuring account targets are achieved.
• Handle customer escalations promptly and effectively.
• Stay informed on BMS technologies, sustainability trends, and smart building innovations.

Skills & Experience Required

• Proven experience in BMS service account management or a related building automation / HVAC controls environment.
• Solid understanding of major BMS platforms (e.g., Trend, Tridium, Siemens, Delta, Schneider, or equivalent).
• Strong commercial awareness and contract management experience.
• Excellent communication and relationship‑building skills.
• Analytical and problem‑solving mindset with attention to detail.
• Ability to translate technical information into client‑friendly insights.
• Proficient in Microsoft Office and CRM systems.
• Full UK driving licence (travel within London & Southeast required).

Desirable Qualifications

• HNC/HND or Degree in Electrical, Mechanical, or Building Services Engineering.
• Knowledge of energy management, smart buildings, or IoT integration.
• Experience in sustainability and net zero initiatives for the built environment.

Package & Benefits

• £50,000 – £65,000 (depending on experience)
• Car Allowance or Company Vehicle
• Performance‑Related Bonus
• Pension & Healthcare Scheme
• 25+ Days Annual Leave + Bank Holidays
• Ongoing Professional Development & Technical Training

Why Apply?

Join a business that’s shaping the future of building intelligence — combining technology, sustainability, and service excellence to make buildings smarter, greener, and more efficient.

If you’re a driven account manager with a passion for building automation and long‑term client success, this is your opportunity to make a real impact.

How to Apply

If this sounds like the ideal next step in your BMS career, please apply today with your CV or contact Damien on 01254 781300 for more information.