Blockchain Application Support Engineer

Medium; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in London is seeking an individual to maintain blockchain applications and infrastructure. This role includes monitoring and troubleshooting alerts, managing environments, and deploying tools like Grafana and Kubernetes. Candidates should have a degree in Computer Science or a related field, strong analytical skills, and experience with cloud services. Join us to contribute to innovative blockchain technologies.

Qualifications

• Degree in Computer Science, Engineering, or similar discipline required.
• Experience in supporting applications is essential.
• Strong background in programming languages like Rust, Javascript.
• Experience with cloud deployment (Azure, Google, Amazon) is necessary.
• Ability to analyze logs for anomalies required.

Responsibilities

• Ensure application running at all times in Production.
• Manage pre-production/staging environments.
• Monitor, troubleshoot application alerts and issues.
• Coordinate disaster recovery testing.
• Support blockchain infrastructure.

Skills

Analytical mindset

Problem-solving

Attention to detail

Strong curiosity

Education

Degree in Computer Science or Engineering

Tools

Grafana

Prometheus

Kubernetes

Docker

ElasticSearch

Fluentd

Job description

The blockchain security team is working on core Blockchain technologies, Smart contracts and other building blocks that allow us to create unique products for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques and with multiple patents granted to this team, this is a key strategic investment for Crypto.com. It is a unique opportunity to work on the future of this exciting industry.

Responsibilities

• Primary responsibilities to ensure the application is running at all times in Production.
• Manages other non-production environments such as pre-production/staging.
• Strong understanding of application features and all supported blockchains.
• Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments.
• Ability to apply fixes, improvements or optimization on the applications and infrastructure.
• Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses.
• Monitor, troubleshoot and triage application alerts and issues.
• Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed.
• Continuously improve on monitoring tools and processes.
• Coordinate DR testing and audit.
• Maintain and support blockchain infrastructure (some DevOps knowledge advantageous)
• For senior individuals, the responsibility includes communication with stakeholders on application issues.

Requirements

• Degree in Computer Science or Engineering or Information Technology or similar discipline
• Knowledge in programming languages such as Rust or Javascript or Node.js or Golang
• Past job experiences in supporting applications
• Attention to detail with an analytical mindset
• Comfortable with analysing logs and possess a keen eye for anomalies and inconsistencies
• Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team
• Experience in deploying in various cloud (Azure, Google, Amazon)
• Experience in building, deploying and maintaining monitoring tools (Grafana, Prometheus, etc)
• Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)
• Experience in building, deploying and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc)