BIRMINGHAM - GENERAL MANAGER

Mission Mars; Birmingham; On-site; GBP 70,000 - 75,000; Full time

Job summary

A prominent hospitality company seeks a General Manager for Albert’s Schloss Birmingham. The role involves leading a large team, managing budgets, and focusing on guest experience and financial results. The ideal candidate has experience in high-volume hospitality venues, proven leadership skills, and a passion for development within a vibrant and energetic environment. This position comes with an attractive salary and quarterly bonuses, along with various employee perks.

Benefits

50% discount across all venues

Employee Assistance Programme

Team food provided daily

Training and development opportunities

Qualifications

• Proven experience as a General Manager in a high-volume hospitality business.
• Strong track record of leading large teams and multiple departments.
• Success in improving team engagement, retention, guest experience, and financial performance.

Responsibilities

• Co-create and deliver the annual business plan for Albert's Schloss Birmingham.
• Set clear priorities and goals across all departments.
• Lead, coach, and develop the management team.

Skills

Leadership

Team engagement

Financial management

Operational excellence

Communication

Job description

General Manager

Albert's Schloss Birmingham – Birmingham

£70,000–£75,000 per annum (depending on experience) + up to 32% bonus per annum (paid quarterly)

Full time

Salary

£70,000–£75,000 (depending on experience) + up to 32% bonus (OTE £90k+)

About Albert’s Schloss Birmingham

Albert’s Schloss Birmingham is based just off of Chamberlain Square and is a vibrant, high-energy celebration of Alpine hospitality, inspired by our travels across Europe. From roaring fires and tankards of Europe’s finest bier to Bavarian‑inspired dishes from our Cook Haus, and seven nights a week of unforgettable showtime – Albert's Schloss is an experience like no other.

Albert’s Schloss is part of the multi‑award‑winning Mission Mars Group, a growing hospitality business with over 35 venues, over 1,600 colleagues, and operates Rudy's Pizza Napoletana, Albert’s Schenke in Liverpool and the famous live music venue Albert Hall in Manchester. We are proud to live our Dream, Mission and Values and are relentlessly focused on creating world‑class guest and team experiences.

The Role

We are seeking an exceptional General Manager to lead Albert’s Schloss Birmingham. This is a high‑profile, high‑impact role for an experienced hospitality leader who thrives in large, complex, high‑volume environments and is passionate about building engaged, high‑performing teams.

As General Manager, you will be the driving force behind the venue’s success — shaping culture, inspiring leaders, delivering outstanding guest experiences, and achieving exceptional commercial results.

You will lead a management team of around 15, overseeing a venue of approximately 130 team members, and work closely with the Operations Manager to deliver long‑term, sustainable success.

What You’ll Be Doing

• Co‑creating and delivering the annual business plan for Albert's Schloss Birmingham, alongside the Operations Manager
• Setting clear priorities, goals, and initiatives across all departments
• Leading, coaching, and developing your management team through a structured, action‑oriented approach
• Championing an obsessive focus on guest experience and showtime excellence
• Creating a culture of exceptional team engagement, wellbeing, and care
• Fostering development, progression, and internal opportunities for your team
• Driving innovation, best practice, and world‑class operational standards
• Leading the business to strong financial performance and P&L success
• Embedding sustainable practices across the venue
• Ensuring full compliance with health & safety, training, and auditing standards
• Analysing data, KPIs, and performance metrics to drive continuous improvement
• Recruiting and retaining talent through a strong values‑led approach
• Role modelling Mission Mars values: Fun, Authentic, Positive, Initiative, Neighbourly, Committed

Experience Required

• Proven experience as a General Manager in a high‑volume hospitality business
• Strong track record of leading large teams and multiple departments
• Demonstrable success in improving team engagement, retention, guest experience, and financial performance
• Experience managing budgets and full P&L responsibility

You Will Be

• An outstanding, visible leader and role model
• Self‑aware, consistent, and disciplined in your approach
• Emotionally intelligent, empathetic, and people‑focused
• Commercially astute and data‑driven
• Confident having candid, constructive conversations
• Highly organised, structured, and able to prioritise effectively
• An excellent communicator at all levels
• Passionate about hospitality and committed to your professional development

What's In It For You

• Competitive salary of £70,000–£75,000 (dependent on experience)
• Bonus of up to 32% of annual salary (paid quarterly)
• Guest experience and revenue bonuses
• Loyalty Bonus payments
• Training and development via the Mission Mars Hospitality Management Academy
• International innovation and development conferences
• Supplier trips and incentives
• Annual Managers’ Conference at Albert Hall
• Annual Awards, Christmas Party, Summer BBQ, and Birthday Lunches
• 50% discount across all Mission Mars venues for you and your guests
• Employee Assistance Programme via Hospitality Action
• Team food provided daily

This is a rare and exciting opportunity for an ambitious hospitality leader to take the reins at Albert’s Schloss Birmingham and play a key role in the continued success of one of the UK’s most distinctive hospitality brands. For more information, visit: www.albertsschloss.co.uk

Our Talent Team will review all applications within 7 days.

At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on [e-mail]