Binder Claims Technician

Howden Group Holdings; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden Group is seeking a Senior Binder Claims Handler to oversee and optimise the claims process across binder and delegated authority. You will provide senior technical and operational support, ensure accurate processing, and work with brokers, coverholders, insurers and TPAs to strengthen controls.

You will lead the review of bordereaux, resolve data discrepancies, and drive data quality improvements while maintaining regulatory standards and internal policies.

Qualifications

• Strong experience within insurance claims, ideally within the London Market.
• Experience with binder/delegated authority or coverholder business.
• Understanding of the end-to-end claims lifecycle.
• Experience reviewing and managing claims bordereaux.
• Knowledge of claims controls, authorities and referral processes.
• Experience with CLASS ECF, IMR, LORS and A&S.
• Strong interpersonal skills dealing with brokers and clients and the ability to build good relationships with internal stakeholders (IBA).
• Good communication skills and experience with OpenTWINS, GBX or similar broking systems.

Responsibilities

• Review and oversee claims bordereaux received from coverholders and other delegated parties.
• Validate claims data for accuracy, completeness and consistency.
• Investigate and resolve data discrepancies and reconciliation issues.
• Monitor timely receipt and processing of claims bordereaux.
• Collaborate with internal teams and external partners to improve data quality.
• Support reconciliation of claims data across systems and records.

Skills

Insurance claims

London Market experience

Binder/delegated authority

Claims bordereaux

Claims controls & authorities

CLASS ECF/IMR/LORS/A&S

Interpersonal with brokers

Communication skills

OpenTWINS/GBX

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 26,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Working at Howden Re

At Howden Re, we’re on a mission to do things differently. Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do. As a big 4 global reinsurance broker, we deliberately avoid the one-size-fits-all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace. Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long‑term partnerships, and using the collective power of Howden to change how the world sees risk and insurance.

When you join Howden Re, you become part of a vibrant and entrepreneurial workplace culture that prioritises collaboration, ownership, and shared success. Here, your contributions will directly impact our mission to be the global partner of choice in reinsurance and strategic advisory. Be a part of Howden Re's exciting journey. Together, we are shaping the future of reinsurance.

• Collaborate with account handlers to develop appropriate solutions tailored to clients’ needs.
• Maintain accurate and up‑to‑date records on company systems, including but not limited to contract/wording queries, reinsurer non‑concurrencies, marketing lists.
• Follow compliance procedures, including securing necessary approvals and maintaining client files (on shared drive and DMS).
• Build and maintain relationships with reinsurers and internal stakeholders.
• Stay informed about construction industry trends and developments to enhance offerings.
• Actively participate in personal development and adhere to regulatory requirements / training.

The Role

The Senior Binder Claims Handler will be responsible for the effective oversight, management and processing of claims arising across the binder and delegated authority. The role will provide senior‑level technical and operational support across the claims function, ensuring claims are handled accurately, efficiently and in accordance with contractual requirements, delegated authorities, insurer expectations and applicable regulatory standards. Working closely with brokers, coverholders, insurers, TPAs and internal operational teams, the role will take ownership of more complex claims matters while helping to strengthen controls, improve data quality and develop scalable and consistent claims processes.

What will you be doing?

• Review and oversee claims bordereaux received from coverholders, TPAs and other delegated parties.
• Validate claims data for accuracy, completeness and consistency before onward reporting or system processing.
• Investigate and resolve data discrepancies, missing information and reconciliation issues.
• Monitor the timely receipt and processing of claims bordereaux.
• Work with internal teams and external partners to improve the quality and consistency of binder claims data.
• Support the reconciliation of claims data between bordereaux, internal systems, insurer records and financial information.

We are looking for someone who has:

• Strong experience within insurance claims, ideally within the London Market.
• Experience working with binder, delegated authority or coverholder business.
• Good understanding of the end‑to‑end claims lifecycle.
• Experience reviewing and managing claims bordereaux.
• Strong understanding of claims controls, authorities and referral processes.
• Experience of CLASS ECF, IMR, LORS, and A&S.
• Good interpersonal skills dealing with brokers and clients and the ability build good relationships with internal stakeholders (i.e.IBA).
• Good communication skills
• Experience with OpenTWINS, GBX or other similar broking systems

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

You can read more about our sustainability work here.