Billing Team Manager

Clarity Travel; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic travel company based in Manchester is looking for a Billing Team Manager to oversee and enhance billing operations. The successful candidate will lead a customer-centric team, ensuring timely invoicing and collaboration with internal stakeholders. Responsibilities include continuous process improvements, coaching team members, and maintaining strong client relationships. Ideal candidates should have leadership experience, a keen attention to detail, and strong communication skills. Enjoy generous benefits including bonuses, holidays, and discounts.

Benefits

Unlimited referral bonus

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Qualifications

• Prior experience in billing or finance operations leadership is strongly preferred.
• Demonstrated ability to lead, mentor, and develop teams effectively.
• Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving.

Responsibilities

• Lead, coach, and inspire the Billing Team through regular performance reviews.
• Oversee billing operations to ensure timely and accurate invoice processing.
• Drive continuous improvement by identifying process efficiencies.

Skills

Leadership and team management

Process improvement

Strong communication skills

Attention to detail

Proficiency in Microsoft Office

Tools

Billing systems

ERP systems

Job description

The Billing Team Manager is responsible for maintaining a robust and efficient billing process, ensuring timely and accurate execution of all billing operations. This role drives continuous improvement initiatives, boosts team performance, and supports the Finance Operations Billing Team in meeting its strategic goals. The ideal candidate will serve as a central point of contact for internal stakeholders, suppliers, and clients, while cultivating a high-performing, customer-centric team culture. Operational

• Lead, coach, and inspire the Billing Team through regular performance reviews, team meetings, and ongoing development initiatives.
• Oversee billing operations to ensure timely and accurate invoice processing, with prompt resolution of exceptions.
• Collaborate with the Head of Billing and third-party partners to increase automation and efficiency in invoice processing.
• Partner with the MI Team to design and deliver insightful billing reports for internal stakeholders and senior management.
• Drive continuous improvement by identifying process efficiencies and enhancing the end-to-end billing journey.
• Build and maintain strong client relationships, resolving billing queries professionally and promptly.
• Work closely with the Product Team to escal…
• Develop effective partnerships with internal and external stakeholders to support seamless service delivery.
• Contribute to cross-functional projects, offering billing expertise and operational leadership.
• Champion the company values of Listen, Adapt, Deliver in all interactions and decision-making.
  
• Prior experience in a similar billing or finance operations leadership role is strongly preferred.
• Demonstrated ability to lead, mentor, and develop teams effectively.
• High attention to detail and a commitment to accuracy and quality.
• Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving.
• Strong communication skills, with the ability to liaise confidently across departments and with external partners.
• Proficient in Microsoft Office applications and comfortable using billing or ERP systems.
  
• Mon - Friday 37.5hrs
• Location - Manchester
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver