Billing Support Specialist

Render; Remote; GBP 45,000 - 72,000; Full time

Job summary

A leading cloud platform provider is looking for a Billing Support Specialist to manage customer billing inquiries in the United Kingdom. You'll resolve issues, handle disputes, and collaborate with finance while improving processes. Ideal candidates have experience in support/billing operations and excellent communication skills. This role offers competitive pay and great benefits like paid vacation, parental leave, and medical coverage.

Benefits

4 weeks of paid vacation

14 weeks fully paid parental leave

Long-term disability and life insurance

100% employer-paid medical coverage

Monthly lifestyle stipend

Continuous learning benefits

Qualifications

• Must be located in the United Kingdom.
• Experience in billing operations within a SaaS environment preferred.
• Proficient in written English.

Responsibilities

• Handle billing tickets and disputes.
• Work on subscription operations for enterprise customers.
• Collaborate with Finance and Product teams.

Skills

Customer empathy

Analytical thinking

Communication skills

Attention to detail

Education

2-4 years experience in billing at a SaaS/PaS

Strong writing skills in English

Tools

Payment tools (Orb, Metronome, Stripe)

Job description

Location

Remote: United Kingdom

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

• £45.8K – £71.5K • Offers Equity

Our openings span more than one career level. The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, location, and market demands.

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

Unlike complex hyperscalers or edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.

Our platform is trusted by over 3 million developers worldwide and continues to grow rapidly. In January 2025, we raised $80M in Series C financing, bringing our total funding to $157M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.

We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.

Applying to Render

We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

About the Role

As a Billing Support Specialist at Render, you'll be the go-to expert for all customer billing inquiries, handling everything from unexpected charges and refund requests to payment method updates and subscription management. You'll work directly with customers who may be confused, frustrated, or simply need clarification about their charges, requiring both strong technical comprehension and exceptional communication skills. This role sits at the intersection of customer support and finance operations, where you'll collaborate closely with our Support and Finance teams. Beyond resolving individual tickets, you'll play a crucial role in identifying patterns, documenting solutions, and streamlining processes to make our billing operations more efficient and customer‑friendly.

We're looking for someone who combines customer empathy with analytical thinking—someone who can de‑escalate a frustrated customer while simultaneously investigating the root cause of their issue. If you're energized by solving problems, improving systems, and making customers feel heard and supported, this role is an excellent fit.

You will:

• Handle Support Billing tickets
• Handle payment disputes/chargebacks
• Handle Subscription operations - Enterprise customers, Custom Contracts etc
• Streamline and improve: Identify gaps in workflows and help automate or optimize where possible
• Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

We're looking for:

• Previous history of working in Support/Finance or billing operations at another SaaS/PaS
• Great communicator, with customers as well as internal teams
• A strong desire to improve processes and drive efficiency
• Detail‑oriented mindset with a strong sense of ownership and accountability in mission‑critical systems.

Requirements:

• Working location in the United Kingdom
• 2-4 years experience in billing, at a SaaS/PaS is a bonus.
• Strong demonstrated writing skills in English
• History of working with payment tools like Orb, Metronome and Stripe
• Happy interacting directly with our customers

If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.

Benefits

• 4 weeks of paid vacation, available from day one.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
• Long‑term disability, life insurance, and 401K plans.
• 100% employer‑paid medical coverage and 99% employer‑paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
• Continuous learning benefits & related support.

Render is an equal‑opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We encourage all who are interested to apply. We can't wait to hear from you!

Compensation Range: £45.8K - £71.5K