Billing Support Administrator

The Children's Trust; Tadworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading charity for children is seeking a Billings Support Administrator to support billing and credit control processes. The successful candidate will have experience in credit control, possess basic excel skills, and be capable of building strong relationships with stakeholders. This position offers a supportive environment and a range of attractive benefits including enhanced maternity and paternity pay, as well as the flexibility to develop your career.

Benefits

Flexible benefits platform

On-site nursery

Free eye tests

Enhanced Maternity and Paternity Pay

Time out days for menopause symptoms

Time off for gender reassignment

Annual leave increases with service

Free on-site parking

Subsidised cafeteria

Retain NHS pension ability

On-site staff accommodation (subject to availability)

Qualifications

• Credit control experience required.
• Experience building relationships with key stakeholders.

Responsibilities

• Support billing admin process including finance systems interface.
• Allocate received cash to invoices in the Finance system.
• Pursue debts over 30 days.
• Ensure month end cut off deadlines are met.

Skills

Basic excel skills

Competent writing and reporting skills

Ability to work as a self-starter but also as part of a team

Attention to detail

Persistent and assertive

Education

A Levels or equivalent

Tools

Microsoft Suite applications

Job description

The Billings Support Administrator will be responsible for supporting the essential work of billing and credit control. You will work closely with the Billings & Contracts Officer to review processes and identify areas of improvement. We are seeking an enthusiastic and engaging individual with excellent communication skills and the ability to liaise and communicate to a wide range of audiences. The post holder will be a team player with a collaborative and flexible working style and be able to work under pressure to tight deadlines to see projects through to completion.

Responsibilities

• Supporting the process of billing admin including interface with finance systems
• Monthly billing or as required according to CYP contracts
• Allocate received cash to invoices in the Finance system
• Ad Hoc invoicing
• Help maintain an accurate billing sheet
• Pursue debts over 30 days
• Send out all copy invoices as and when required
• Proactively resolve issues and queries
• Ensure the month end cut off deadlines are met
• Ensure risk is identified and captured, assessed, adequately mitigated, and reported/escalated where appropriate
• Management of self and others
• Develop and maintain strong relationships with key internal stakeholders including all budget holders

Qualifications and Experience

• A Levels or equivalent
• Credit control experience
• Experience of Microsoft Suite applications
• Experience building relationships with key stakeholders

Skills and Knowledge

• Basic excel skills
• Competent writing and reporting skills
• Be confident in carrying out reconciliations
• Ability to work as a self-starter but also as part of a team
• Attention to detail
• Persistent and assertive

The Children's Trust is the UK's leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable); Teacher's pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders: Many roles at The Children's Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children's Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.