Billing Officer

Popular Medical College Hospital; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A medical facility in the United Kingdom is seeking a professional responsible for patient billing communication. The role involves providing clear explanations of billing components, handling payment queries, and ensuring accuracy in documentation and collections. Candidates must excel in communication and professionalism, supporting the hospital's service standards while managing billing processes effectively.

Qualifications

• Effective communication skills for interacting with patients and their relatives.
• Professionalism in handling billing-related queries.

Responsibilities

• Communicate effectively and courteously with patients regarding bills.
• Provide printed or revised copies of bills as required.
• Explain billing components and hospital policies for transparency.
• Handle billing-related queries with professionalism and accuracy.
• Ensure timely collection of due payments from patients.
• Maintain documentation of receipts and secure deposit of collected amounts.
• Liaise with patients to resolve payment discrepancies.
• Prepare and verify daily and discharge bills accurately.
• Review and revise bills based on authorized corrections.
• Ensure all service entries are included in patient bills.
• Cross-check billing accuracy with departmental service logs.
• Submit statements to the Accounts Department at shift's end.
• Generate billing reports for management review.
• Coordinate with medical, nursing, and support departments for accurate billing.

Job description

• Communicate effectively and courteously with patients and their attendants regarding daily and final bills.
• Provide printed or revised (re-billed) copies of bills upon request or as required.
• Clearly explain billing components, charges, and hospital billing policies to ensure full transparency and understanding.
• Handle billing-related queries with professionalism, empathy, and accuracy.
• Ensure all communication upholds the hospital's standards of patient service and confidentiality.
• Ensure timely and accurate collection of all due payments from patients or their authorized representatives.
• Maintain proper documentation of receipts and ensure that collected amounts are securely deposited to the Accounts Department within the stipulated time frame.
• Liaise with patients and departments to resolve any payment discrepancies promptly.
• Support management in implementing efficient billing and collection strategies.
• Prepare, verify, and finalize daily and discharge bills for both inpatient and outpatient services with precision.
• Review and revise bills as required based on authorized corrections, doctor's instructions, or updated service records.
• Ensure inclusion of all service entries (consultation, investigations, IPD Care, pharmacy, procedures, Bed Rent and Others) in patient bills.
• Cross-check billing accuracy with departmental service logs and patient records.
• Submit detailed statements, along with supporting documents, to the Accounts Department at the end of each shift/day.
• Generate billing reports as required for management review and financial analysis.
• Coordinate closely with medical, nursing, and support departments to ensure accurate service recording for billing.