Billing Manager - Finance Operations

abrdn Inc.; City of Edinburgh; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

40 days leave

Pension 16%

Discretionary bonus

Private healthcare

Flexible benefits

Gym discounts

Season ticket loans

Employee discount portal

Job summary

Aberdeen plc, a leading European investment company, is seeking a Billing Lead in Edinburgh to oversee invoicing, collections, and the Billing Helpdesk, ensuring accurate, timely and compliant outcomes. You will lead seven onshore staff and an offshore team, own aged debt, drive process improvements, and strengthen controls while shaping a scalable operating model with automation.

The role offers blended working in a high-performance culture with strong governance and opportunity to impact

Qualifications

• Experience in Finance Operations Billing within a regulated environment.
• Leadership across billing, collections and client-facing support functions.
• Strong understanding of billing processes, fee structures and AR.
• Solid governance, regulatory risk management and controls.

Responsibilities

• Lead Billing Operations across invoicing, collections and helpdesk activity.
• Oversee complex fee calculations including management, recharges and performance fees.
• Own aged debt and cash collection, improving cash flow.
• Lead Billing control environment and audit readiness.
• Drive change via process improvement, automation and standardisation.

Skills

Billing operations leadership

People leadership

Regulated environment experience

Stakeholder management

Tools

Oracle ERP systems

Revenue Management systems

Job description

Job Description

About Aberdeen

Aberdeen plc is one of Europe’s largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society, and our shareholders. Our business is structured around three distinct areas focused on our clients’ changing needs: Aberdeen Investments, Aberdeen Adviser, and interactive investor.

As Billing Lead, you will help bring “Invest in your tomorrow” to life by leading accurate, well-controlled billing operations that support stronger outcomes for our clients and our business.

About the Department

Finance Operations is a core part of Aberdeen’s Finance function, delivering services across Record to Report, Billing, Banking, Accounts Payable and Supplier Relationship Management. Within Group Financial Control, the team provides accurate financial outputs, strong controls and valuable insight, working with colleagues in Edinburgh and an outsourced partner in Chennai. Billing supports revenue recognition, regulatory compliance and the integrity of Accounts Receivable balances, helping enable our clients to be better investors.

About the Role

This finance operations Billing leadership role is a high-impact leadership opportunity within Finance Operations in Edinburgh. You will oversee invoicing, collections, the Billing Helpdesk, controls, risk management and continuous improvement. Leading seven Edinburgh-based direct reports and an offshore billing team of around 20 colleagues, you will build capability and ensure accurate, timely and compliant outcomes. You will own aged debt, cash collection, data integrity and balance sheet substantiation, while representing Billing at risk, audit and governance forums. The role offers the chance to invest in your tomorrow by shaping a scalable operating model, embedding automation and strengthening a high-performance culture.

Key Responsibilities

• Lead Billing Operations across invoicing, collections and helpdesk activity, ensuring accurate, timely and compliant outcomes.
• Oversee complex fee calculations, including management fees, recharges, investment management agreement fees, performance fees and rebates.
• Own aged debt and cash collection performance, reducing overdue balances and improving cash flow.
• Lead the Billing control environment, ensuring regulatory compliance, risk management, audit readiness, data integrity and robust balance sheet substantiation.
• Drive the Billing change agenda through process improvement, automation, standardisation and technology-enabled efficiency.

About the Candidate

Essential requirements

• Extensive experience in Finance Operations Billing within a complex and regulated environment.
• Strong people leadership experience across billing, collections and client-facing support functions, including leading multi-layered onshore and offshore teams.
• Deep understanding of billing processes, complex fee structures, Accounts Receivable and collections.
• Strong understanding of financial controls, risk management and regulatory requirements.
• Strong stakeholder management and communication skills, with the ability to influence at senior levels.
• Ability to operate strategically while maintaining oversight of operational delivery and team performance.

Preferred and desirable experience

• Preferred: proven experience managing aged debt and improving cash collection performance.
• Preferred: experience ensuring robust balance sheet substantiation and audit readiness.
• Preferred: proven track record of leading change and transformation initiatives.
• Preferred: experience leveraging automation, systems and process improvements to drive efficiency.
• Desirable: familiarity with Oracle ERP systems, particularly where leading teams that use Oracle in day-to-day operations.
• Desirable: familiarity with Revenue Management systems, particularly where leading teams that rely on these platforms.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.