Billing and Recovery Officer – AR

Carrington Blake Recruitment; Remote; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the United Kingdom is looking for a Billing and Recovery Officer. This role involves maintaining knowledge of Council Tax legislation, administering recovery actions, and managing customer enquiries. The successful candidate will demonstrate strong negotiation skills and the ability to work independently while processing Council Tax accounts. The position requires excellent organizational abilities and teamwork skills within a customer-focused environment. Court attendance for recovery actions is also part of the responsibilities.

Responsibilities

• Maintain up-to-date knowledge of Council Tax and recovery legislation.
• Administer recovery of Council Tax and initiate recovery actions.
• Deal with customer enquiries and arrange payment negotiations.
• Manage enforcement agent cases and decide next steps.
• Compile statistics and assist with new software testing.
• Attend court for Council Tax liability actions.

Skills

Complex legislation understanding

Communication and negotiation

Initiative to achieve targets

Prioritization of complex work

Organizational skills

Teamwork and flexibility

Processing Council Tax accounts

Using Academy software

Job description

Billing and Recovery Officer – NNC

RESPONSIBILITIES:

• To maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
• To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders.
• To deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements always providing a good customer service.
• To deal with enforcement agents returned cases and make decisions on the next course of action.
• To assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system.
• To liaise with the Seniors to ensure that the Council’s approach to corporate debt recovery and enforcement is joined up and in accordance with legislation.
• To attend court representing the authority for Court actions relating to Council Tax liability as required.
• Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met.
• To demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
• Any other duties and responsibilities that may be reasonably allocated.

SKILLS/EXPERIENCE:

• Demonstrate the ability to take on board and understand complex legislation.
• Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
• Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment.
• Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate.
• Strong organisational and time management skills.
• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
• Ability to work as part of a team and to adopt a flexible approach to work.
• Experience of processing Council Tax accounts and recovery work.
• Demonstrable knowledge and experience of using Academy.