Billing Analyst

ISS; Westcott; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facility management company in the United Kingdom seeks a Billing Analyst to manage billing processes and ensure financial integrity. You will analyze service data, resolve discrepancies, and collaborate with finance partners to enhance efficiency and customer satisfaction. Ideal candidates will have strong numerical skills and proficiency in billing systems. This role offers an opportunity to grow within an inclusive and diverse work environment.

Qualifications

• Proficiency in Excel and financial/billing systems required.
• Ability to interpret contracts and service agreements.
• Effective communication for stakeholder engagement.

Responsibilities

• Coordinate billing schedules with Finance Business Partners and Controlling team.
• Analyse unbilled receivables and address ageing issues.
• Maintain accurate customer master data.
• Identify opportunities for efficiency improvements in billing processes.
• Resolve billing complaints or errors professionally.

Skills

Strong numerical and analytical skills

Proficiency in Excel

Attention to detail

Effective time management

Clear communication skills

Problem-solving mindset

Tools

Financial/billing systems

Job description

The role plays a vital part in ensuring balance sheet control and income statement management through accurate and timely billing processes., As a Billing Analyst, you will be responsible for validating service data, issuing customer statements, resolving discrepancies, and maintaining financial records to support revenue integrity.

You will work closely with Finance Business Partners and other stakeholders to ensure all customer orders are invoiced promptly and accurately, while continuously improving billing processes to enhance efficiency and customer satisfaction.

Key Responsibilities

• Coordinate completion of billing schedules with Finance Business Partners and the Controlling team to ensure timely and accurate invoicing.
• Analyse unbilled receivables and communicate effectively to address ageing receivables issues.
• Issue customer statements and maintain accurate customer master data.
• Review and challenge existing billing processes to identify opportunities for efficiency improvements.
• Partner with the Order to Cash (OtC) Transformation Project lead to provide feedback and support implementation of new processes.
• Investigate and resolve billing complaints or errors swiftly and professionally.
• Collaborate with operations, finance, and account managers to resolve billing queries.
• Ensure compliance and integrity when handling financial data and documentation.

Qualifications

• Strong numerical and analytical skills with proficiency in Excel and financial/billing systems.
• Excellent attention to detail and ability to interpret contracts and service agreements.
• Effective time management and organisational skills to meet strict deadlines.
• Clear communication and collaboration skills for internal and external stakeholder engagement.
• Problem-solving mindset with ability to identify root causes and suggest process improvements.
• Customer-focused, adaptable, and committed to maintaining accuracy and compliance.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.