Billing & Accounts Officer - Customer-Focused Debt Expert

Job Switch; Sutton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established service provider in Sutton, UK, is seeking a Billing & Accounts Officer to enhance customer service and manage accounts efficiently. Key responsibilities include handling service charge accounts, processing refunds, and encouraging direct debit payments. Candidates should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. This position offers opportunities for professional growth in a supportive team environment.

Qualifications

• Experience in customer service delivery and continuous improvement.
• Strong ability to prioritize workloads under pressure.
• Excellent communication skills for clear documentation.

Responsibilities

• Uphold organizational values and expectations.
• Manage accounts, provide payment information, and refer debts.
• Encourage direct debit payments and monitor transactions.

Skills

Customer focused experience

Excellent written and verbal communication skills

Ability to work under pressure

Creative writing in various formats

Job description

A well-established service provider in Sutton, UK, is seeking a Billing & Accounts Officer to enhance customer service and manage accounts efficiently. Key responsibilities include handling service charge accounts, processing refunds, and encouraging direct debit payments. Candidates should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. This position offers opportunities for professional growth in a supportive team environment.