Bilingual Welsh / English Customer Service Advisor

FirstGroup Internal; Wales; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A transportation services provider in the UK is seeking a fluent Welsh and English speaker to join their customer service team. This role involves delivering exceptional service via phone, email, and social media. The ideal candidate should be customer-focused with excellent communication and problem-solving skills. The position offers a competitive salary, comprehensive benefits, and the option to work on-site in Sheffield or remotely.

Benefits

Competitive Pay

Free Bus Travel

Discounted Train Travel

Generous Holiday Allowance

Pension Scheme

First Xclusives Discount Scheme

24/7 Employee Assistance Programme

Qualifications

• Fluency in Welsh and English both spoken and written is essential for the role.
• Great communication skills and a knack for problem solving.
• A customer focused nature with excellent listening skills.
• Computer literacy – Microsoft Office 365.

Responsibilities

• Delivering exceptional customer service.
• Resolving customer enquiries via phone.
• Responding to customers via social media.
• Booking customer's assisted travel arrangements.
• Resolving web queries and enquiries via email.

Skills

Fluency in Welsh

Fluency in English

Great communication skills

Problem-solving skills

Customer focus

Computer literacy – Microsoft Office 365

Job description

Location: Sheffield based or Remote

Hours: typically between 8am – 8pm

Salary: Competitive base salary

Contract: Permanent 37.5hrs per week

Calling all Welsh Speakers!

We're on the lookout for a fluent Welsh and English speaker to join our team. You'll be the reassuring voice (and message!) for our customers, helping them via phone, email, and social media when they need us most. You can either be based in our Sheffield contact centre, or you can work remotely from home.

What you'll be doing

• Delivering exceptional customer service
• Resolving customer enquiries via phone
• Responding to customers via social media
• Booking customer's assisted travel arrangements to support them on their train journeys
• Resolving web queries and enquiries via email

You will need to have

• Fluency in Welsh and English both spoken and written is essential for the role
• Great communication skills and a knack for problem solving
• A customer focused nature with excellent listening skills
• Computer literacy – Microsoft Office 365

The Reward

We believe great work deserves great rewards. That's why we offer a comprehensive benefits package designed to support your lifestyle, well-being, and future:

• Competitive Pay - We offer a salary that reflects your skills, experience, and the valuable contribution you'll make to our team.
• Free Bus Travel – Complimentary travel on FirstGroup buses for you after 1 month of service.
• Discounted Train Travel – Enjoy all day travel for you and your family for as little as £6 across Avanti West Coast, Great Western Railway, Hull Trains, TPE (from £10) and Lumo after 6 months of service
• Generous Holiday Allowance – 25 days of annual leave plus public holidays
• Pension Scheme – Contributory pension plan with the opportunity to invest in discounted FirstGroup shares through a SAYE scheme
• First Xclusives Discount Scheme – Unlock over 3,000 deals on high street brands, cinema tickets, flights, holidays, and more
• 24/7 Employee Assistance Programme - Confidential support whenever you need it, because your wellbeing matters.

This role is vital in delivering high-quality service so if you're confident communicating in Welsh and English and thrive supporting customers, you could be the perfect fit

Please apply to declare your interest in the role and be placed into our talent pool