Bilingual Service Desk Analyst - French/English (Remote)

Brakes; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global food service company in the UK is seeking a bilingual Service Desk Analyst who speaks English and French. The role involves providing first-line IT support, troubleshooting issues, and delivering excellent customer service. Applicants should have experience in Service Desk environments and a strong familiarity with ITIL principles and ServiceNow. This position is full-time and promotes a diverse and inclusive culture, ensuring everyone feels they belong as part of the team.

Qualifications

• Experience in Service Desk or similar IT support environment.
• Bilingual - fluent in English and French.
• Ability to work remotely and in a team.

Responsibilities

• Provide level 1 support for internal users.
• Log and resolve incidents in ServiceNow.
• Deliver excellent customer service.

Skills

Service Desk experience

Customer service skills

Fluency in English

Fluency in French

Troubleshooting ability

Knowledge of Microsoft Office365

Familiarity with ITIL principles

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Job description

A global food service company in the UK is seeking a bilingual Service Desk Analyst who speaks English and French. The role involves providing first-line IT support, troubleshooting issues, and delivering excellent customer service. Applicants should have experience in Service Desk environments and a strong familiarity with ITIL principles and ServiceNow. This position is full-time and promotes a diverse and inclusive culture, ensuring everyone feels they belong as part of the team.