Bilingual Graduate Tech Support Engineer Gaming Peripherals

HP; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company in the United Kingdom is looking for a Graduate Technical Support Engineer. This role involves providing exceptional technical support for their HyperX gaming peripherals, resolving customer issues, and ensuring high customer satisfaction. Candidates should be recent graduates with a Bachelor's degree, fluent in English and French, and passionate about gaming. Excellent communication and organizational skills are essential. Join us to enhance the gaming experience for customers worldwide.

Qualifications

• Recent graduate or within the last year.
• Minimum of 1 year's customer support experience.
• Keen interest in gaming peripherals.

Responsibilities

• Respond to technical issues and product questions.
• Identify, troubleshoot, and resolve customer issues.
• Document and categorize cases using CRM.

Skills

Fluent in English

Fluent in French

Excellent communication skills

Excellent organizational skills

Customer satisfaction focus

Time management

Problem-solving

Interest in computer gaming

Education

Bachelor's degree

Tools

CRM systems

Job description

A leading technology company in the United Kingdom is looking for a Graduate Technical Support Engineer. This role involves providing exceptional technical support for their HyperX gaming peripherals, resolving customer issues, and ensuring high customer satisfaction. Candidates should be recent graduates with a Bachelor's degree, fluent in English and French, and passionate about gaming. Excellent communication and organizational skills are essential. Join us to enhance the gaming experience for customers worldwide.