Bilingual Global Service Desk Analyst - French Support

Long View Systems; Scotland; Remote; GBP 33,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking a Technical Support Specialist. In this role, you will assist customers by resolving issues and managing incidents. Ideal candidates have over 2 years of experience in tier I support, fluent in French, and strong problem-solving skills. This position offers a competitive salary of up to $52,000 per year and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Dynamic team environment

Recognition programs

Qualifications

• Minimum 2+ years of experience in a technical support role providing tier I support.
• Fluent in French with excellent bilingual written and verbal communication skills.
• Proven ability to troubleshoot and resolve technical and procedural issues.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolutions when possible.
• Dispatch incidents to the appropriate Tier II support group as needed.

Skills

Technical support

Fluency in French

Problem-solving

Customer service

Job description

A leading IT services company in the United Kingdom is seeking a Technical Support Specialist. In this role, you will assist customers by resolving issues and managing incidents. Ideal candidates have over 2 years of experience in tier I support, fluent in French, and strong problem-solving skills. This position offers a competitive salary of up to $52,000 per year and a comprehensive benefits package.