Bilingual French/English Tech Helpdesk Agent Dynamic Support

Arch Systems; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech firm in the UK is seeking a Technical Helpdesk Support Agent to provide essential tech support and maintain customer satisfaction. The ideal candidate has strong troubleshooting skills and fluency in both French and English. You'll be responsible for resolving customer inquiries, tracking support tickets, and ensuring a seamless customer experience. This role offers opportunities for professional growth and personal development within a dynamic team.

Benefits

Personal development budget

Well-being benefits

Career growth opportunities

Qualifications

• Experience in a helpdesk, IT support, or customer service tech role.
• Familiarity with remote desktop tools and helpdesk software.
• Ability to guide users through step-by-step solutions.

Responsibilities

• Be the first point of contact for customers needing tech support.
• Troubleshoot and resolve hardware, software, and network issues.
• Follow up with users to confirm issues are fully resolved.

Skills

Troubleshooting skills

Clear communication in French

Clear communication in English

Comfort with computer systems

Problem-solving under pressure

Tools

Freshdesk

Zendesk

Jira

Job description

A leading tech firm in the UK is seeking a Technical Helpdesk Support Agent to provide essential tech support and maintain customer satisfaction. The ideal candidate has strong troubleshooting skills and fluency in both French and English. You'll be responsible for resolving customer inquiries, tracking support tickets, and ensuring a seamless customer experience. This role offers opportunities for professional growth and personal development within a dynamic team.