Bilingual Customer Operations Specialist

GoCardless; Leeds; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

A leading global payment company seeks a Customer Specialist to assist users and improve their onboarding experience. This role involves managing queries, supporting users via multiple channels, and working with various internal teams. Ideal candidates should have stellar communication skills, be fluent in both English and French, and be tech-savvy with experience in tools like Zendesk. A hybrid working model is offered, ensuring flexibility in working arrangements.

Benefits

Wellbeing support

Work Away Scheme

Hybrid Working

Equity options

Parental leave

Generous time off

Qualifications

• Native/Fluent English speaker & French.
• Experience in customer support or financial services.
• Ability to learn complex ideas quickly.

Responsibilities

• Be a contact for users, resolving queries.
• Support customers via email, live chat, and phone.
• Collaborate with internal teams to improve processes.

Skills

Stellar communication skills

Proactive mindset

Tech-savviness

Problem-solving

Fluent in English and French

Tools

Zendesk

Slack

Jira

Job description

A leading global payment company seeks a Customer Specialist to assist users and improve their onboarding experience. This role involves managing queries, supporting users via multiple channels, and working with various internal teams. Ideal candidates should have stellar communication skills, be fluent in both English and French, and be tech-savvy with experience in tools like Zendesk. A hybrid working model is offered, ensuring flexibility in working arrangements.