Bilingual Customer Experience Specialist (EN/DE) — Hybrid

Blue Arrow; Ringwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is searching for a Multilingual Customer Experience Consultant who speaks English and German to provide exceptional customer support. This hybrid role requires the candidate to work flexibly, responding to customer inquiries via various channels and identifying opportunities for process improvements. Candidates should possess strong communication skills and experience in customer service. The position offers opportunities for personal growth and development within the company.

Qualifications

• Previous experience in a contact centre or customer service environment is desirable.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and chat.
• Identify opportunities to improve processes and enhance customer experience.
• Maintain accurate records and adhere to compliance standards.

Skills

Fluent in English and German

Excellent communication skills

Strong numeracy and literacy skills

Good problem-solving abilities

Job description

A leading recruitment agency is searching for a Multilingual Customer Experience Consultant who speaks English and German to provide exceptional customer support. This hybrid role requires the candidate to work flexibly, responding to customer inquiries via various channels and identifying opportunities for process improvements. Candidates should possess strong communication skills and experience in customer service. The position offers opportunities for personal growth and development within the company.