Bilingual Customer Care & Supply Chain Rep (12-Month)

DSL-MiniMed (UK) Limited; Watford; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

MiniMed seeks a proactive team member for a 12 month fixed-term contract based in the Watford office, operating in a hybrid work model. You will support the order-to-delivery process, assist the Center of Excellence and field sales, and help achieve high customer satisfaction.

The role requires ERP/SAP and Salesforce experience, strong communication, and a structured, customer-focused approach, with opportunities to drive process improvements.

Qualifications

• ERP experience with SAP preferred; CRM Salesforce experience is a plus.
• Excellent verbal and written communication skills.
• Structured, resilient, and customer-focused approach.
• Motivation to identify and implement process improvements.

Responsibilities

• Provide daily support in the order-to-delivery processes.
• Support the Center of Excellence and the field sales team.
• Contribute to customer satisfaction goals.
• Handle incoming calls and emails in shared inboxes until resolution.
• Register and document client or patient details in internal systems.
• Participate in or lead projects to improve and standardize processes.

Skills

Strong communication skills

Structured work style

Resilience

Customer focus

Motivation for process improvement

Tools

SAP ERP

Salesforce CRM

Job description

MiniMed seeks a proactive team member for a 12 month fixed-term contract based in the Watford office, operating in a hybrid work model. You will support the order-to-delivery process, assist the Center of Excellence and field sales, and help achieve high customer satisfaction.

The role requires ERP/SAP and Salesforce experience, strong communication, and a structured, customer-focused approach, with opportunities to drive process improvements.