Bid Solutions Specialist - Customer Benefits

First Bus; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading transport company in the UK is seeking a Bid Solutions Specialist to shape customer-centric bidding strategies. The ideal candidate will have a strong customer service background and excellent analytical and communication skills. This remote role requires UK travel and offers a competitive salary along with numerous benefits including flexible working and health support.

Benefits

Competitive salary

25 days holiday + bank holidays

Flexible working

Pension scheme

Discounted FirstGroup shares

Cycle to work scheme

Free bus travel after 6 months

Health & wellbeing support

Qualifications

• Ability to represent the voice of the customer in every bid.
• Confident interpreting data and identifying actionable insights.
• Ability to stay focused under tight deadlines.

Responsibilities

• Design customer service strategies that align with client requirements.
• Bring insights from customer-focused industries to strengthen bid solutions.
• Ensure customer experience is reflected across the full bid proposition.
• Identify opportunities for demand growth through customer-led initiatives.
• Assess commercial impacts, balancing quality with cost effectiveness.
• Analyse incentive/penalty regimes and embed them into customer service proposals.
• Collaborate with internal teams to build realistic, impactful solutions.

Skills

Strong customer service background

Analytical thinker

Excellent writing and presentation skills

Organised and methodical

Job description

Shape the Future of Sustainable Transport with First Bus

The UK's bus industry is evolving, and First Bus is proud to be at the forefront of this transformation. As franchising and contract-based services become more prominent, we're embracing the opportunity to shape the future of sustainable transport in partnership with local authorities and key stakeholders.

The Role

We're looking for a Bid Solutions Specialist (Customer Benefits) to join our Growth team. In this role, you'll champion the customer voice, ensuring our bids reflect not only operational excellence but also an exceptional customer experience. This is a remote role with UK travel required.

The Team

You will be joining a team of SME's that are shaping the future of bus travel. We are at the forefront of solution development, liaising with industry experts and internal teams to ensure best in class solutions.

What you'll do

• Design customer service strategies that align with client requirements and set us apart from competitors.
• Bring insights from customer-focused industries to strengthen our bid solutions.
• Ensure customer experience is reflected across the full bid proposition.
• Identify opportunities for demand growth through customer-led initiatives.
• Assess commercial impacts, balancing quality with cost effectiveness.
• Analyse incentive/penalty regimes and embed them into customer service proposals.
• Collaborate with internal teams — including mobilisation — to build realistic, impactful solutions.

What we're looking for

• Strong customer service background, able to represent the voice of the customer in every bid.
• Analytical thinker, confident interpreting data and identifying actionable insights.
• Strong communicator with excellent writing and presentation skills.
• Organised and methodical, with the ability to stay focused under tight deadlines.

Desirable

• Knowledge of customer experience practices in the bus industry (complaints, lost property, etc).
• Experience with large, complex tenders.
• Familiarity with relevant legislation.

What's in it for you?

• Competitive salary, plus annual bonus
• 25 days holiday + bank holidays
• Holiday buy/sell scheme
• Flexible working
• Pension scheme & discounted FirstGroup shares
• Cycle to work scheme
• Freebus travel for you and your family after 6 months, plus discounted rail travel
• Health & wellbeingsupport through Simply Health & Smart Health (24/7 virtual GP, mental health, nutrition and more)

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.