BI & Infrastructure 3rd-Line Support Analyst

System C; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A UK-based healthcare software company is seeking a Technical Support Analyst to join their team. The candidate will focus on Business Intelligence support, collaborating with various teams, and resolving technical issues. Key requirements include MCSE knowledge, SQL database experience, and an understanding of ITIL frameworks. The role includes out-of-hours support and documentation responsibilities.

Qualifications

• Speciality in Business Intelligence and infrastructure.
• Experience in managing customer issues using JIRA.
• Ability to document and maintain knowledge base articles.

Responsibilities

• Collaborate on incident investigations with various teams.
• Investigate and resolve Business Intelligence issues.
• Provide out of hours support as part of on-call rota.

Skills

MCSE or equivalent knowledge and experience

Microsoft SQL Database Administration

Writing SQL database queries

Understanding of Web Services

Good understanding of WINTEL technology

ITIL Foundation qualification

Experience with JIRA ITSM Tool

HL7 Messaging knowledge

Job description

A UK-based healthcare software company is seeking a Technical Support Analyst to join their team. The candidate will focus on Business Intelligence support, collaborating with various teams, and resolving technical issues. Key requirements include MCSE knowledge, SQL database experience, and an understanding of ITIL frameworks. The role includes out-of-hours support and documentation responsibilities.