Bhsct Assistant Service Manager Band 8A

Belfast Health And Social Care Trust; Belfast; On-site; GBP 52,000 - 62,000; Full time

Job summary

Belfast Health & Social Care Trust is seeking an experienced Assistant Service Manager for Older People’s Social Work and Social Care Services. You will lead a multi-disciplinary team, develop service models aligned with strategic priorities and drive continuous improvement.

The role requires a proactive leader with a track record in governance, safeguarding and delivering outcomes for service users. You will report to the Service Manager and work across communities to improve health and

Qualifications

• A relevant professional social work qualification and be registered with NISCC.
• Minimum of 5 years post-qualifying experience in adult social care.
• Experience delivering performance management and service improvement.

Responsibilities

• Provide operational management to Older People’s Community Social Work team.
• Develop and deliver a social work service model aligned to priorities and standards.
• Lead governance, quality assurance and safeguarding across the service area.
• Engage multi-professional colleagues, users and carers to co-design services.
• Monitor performance, reporting and service delivery against targets and outcomes.

Skills

Leadership

People management

Governance

Communication

Education

NISCC registered social worker

Job description

Advertised role location: ARCHES WELLBEING & TREATMENT CENTRE Official document: BHSCT_Band 8 Assistant Service Manager, Community Social Work So (doc) JOB DESCRIPTION POST: Assistant Service Manager - Older Peoples Social Work and Social Care Services LOCATION: Belfast Health & Social Care Trust BAND: 8a REPORTS TO: Service Manager, Older Peoples Social Work and Social Care Services RESPONSIBLE TO: Divisional Social Worker, Adult, Community and Older People’s Services Job Summary / Main Purpose The post holder will have operational responsibility for the management, performance and on-going professional development of Older People’s Community Social Work within the defined area of responsibility. The post holder will assist the Service Manager in the development, co-ordination and delivery of high quality efficient and effective service within Social Work. He/she will provide inspiring and visionary leadership to support, engage, enable and empower staff through a transformational change process, delivering service improvement in their area of responsibility. Promoting and leading a culture which focuses on the provision of high quality safe and effective care, promotes continuous improvement, allows staff to maximise their potential and is underpinned by honest, open communication and team working across disciplines. The post holder will work with the Service Manager and colleagues to develop and deliver a social work service model that is aligned to strategic and organisational priorities, and which meets professional standards. Furthermore, to establish a culture of evidence based practice, innovation and continuous improvement, and is able to demonstrate tangible improved health and social wellbeing outcomes for service users. The post holder will be expected to build, develop and maintain effective systems to support the business and administrative needs of the service, promote continuous improvement and create an enabling information culture by which progress toward the achievement of goals, outcomes and performance can be measured. The post holder will work with multi-professional colleagues across disciplines, localities, services and interfaces to meet key priorities and shared objectives. He /she will also shape and align social work to on-going developments around building and sustaining community resilience, safeguarding and prevention. Main Duties / Responsibilities For each of the following, the postholder will; Setting Direction Deliver the vision for older people’s social work through the implementation of the social care workforce review recommendations. Support the development of a sustainable social work and social care model across community social work, that is aligned to strategic priorities and the social work strategy. Work with the service manager to establish appropriate assurances and a governance framework to ensure safety and quality, accountability and continuous improvement of Social Work and Social Care and the delivery of statutory functions across all of Community Social Work. Undertake the Social Work Leadership role, sitting within the professional line of accountability, to ensure delivery against delegated statutory requirements and duties. Work collaboratively with multi-professional colleagues to ensure that the needs of older people are met in a way that promotes health and social wellbeing. Build effective partnerships with users’ and carers’, to ensure that their views are evident in influencing the delivery of services. Establish strong relationships and collaboration with Connected Community Hubs, local communities and partner agencies to support the delivery of a diverse and community facing service. Work with the Service Manager and business support colleagues to develop reporting systems within the service to ensure robust monitoring of performance, service improvement and outcomes against key internal and external targets. Promote and achieve a culture of continuous improvement, quality, shared learning, innovation and improvement initiatives across the service. Service Delivery Provide direct operational management to their Community Social Work Team, including the direct management of staff performance and absence to enable, the delivery of service continuity and maintenance of a high performing service. Work in collaboration with Service Manager and colleagues to ensure that robust and transparent systems are in place to provide assurances that the Trust is meeting its “Duty of Quality”. Work closely with multi-professional colleagues and agencies to ensure optimum co-ordination of service delivery. Put in place arrangements which embed internal and external engagement, partnerships, collaboration and shared learning; involving service users, carers and communities to deliver person centred care. Ensure that appropriate systems, policies, procedures and management arrangements are in place within all areas of responsibility and in line with the strategic direction and standards for the service area. Work closely with all relevant stakeholders to gain support, co-operation and assistance in the modernisation agenda for these services. Ensure that organisational arrangements are in place to support collaborative working to shared objectives across services and teams. Ensure full compliance with all governance standards for all areas of responsibility, including the assessment and management of risk. Ensure that services comply with all professional regulatory and requisite standards. Ensure that robust performance management arrangements are in place for all areas of responsibility. Ensure the effective engagement of users’ and carers’ groups to enable their input into the design, delivery and review of services commissioned and delivered. Alert, manage and elevate if appropriate to the Service Manager any operational issues relating to capacity in a timely manner, to allow any further action to be taken. Advise and report to the Service Manager on all aspects of performance and planning to include the preparation of Service Delivery Plan, and performance reports against targets identifying any risks and taking corrective action where necessary. Development and Innovation Take a lead role in developing a Gerontological social work model and improve health and social wellbeing outcomes across area of responsibility. Implement new evidence based/informed models of care and service delivery pathways, which will lead to improvements in service user safety, experience and outcomes. Ensure that the service develops and embeds a service improvement culture into daily practice through the development of service improvement methodologies and a skills base, to support the delivery of quality, innovation and improvement initiatives and the drive for safe, evidence based, person centred, compassionate care. Represent the service area in regional and organisational fora, undertaking designated pieces of work and ensuring effective communication and spread across the service area. Quality Work closely with Service Manager and colleagues to ensure full compliance with all professional /governance standards and the implementation of a framework, to support the delivery of Good Social Care Governance and Assurance. Ensure compliance for all professional regulatory and requisite standards and the discharge of statutory functions. Optimise the use of service information systems, to inform and support decision making, to support business and management processes and monitor organisational performance and achievement of objectives. Ensure the engagement of the social care workforce in the development of an enabling, listening and supportive culture in which the views of staff contribute to the development and delivery of objectives, in line with Trust values. Apply learning from successful services and innovations to ensure effective, evidence-based practice. Ensure appropriate measures are in place to monitor and continually improve services. Support the achievement of relevant controls assurance standards for all areas of responsibility. Professional Management Undertake professional Social Work leadership role, within area of responsibility and provide assurance in relation to the quality, safety and effectiveness of Social Work and Social Care provision. Ensure the delivery of a professional Social Work and Social Care service in line with NISCC Standards for employers and ensure the implementation of NISCC professional standards across the service area. Ensure that the service meets its statutory requirements and professional standards and ensure that data and evidence supports the service’s Statutory Functions report. Be accountable for and provide assurance in relation to the Adult Safeguarding arrangements within your area of responsibility and to ensure compliance with the Trust’s Adult Safeguarding Policy and Procedures. Implement and develop the services quality assurance framework to ensure that professional standards are maintained, staff skills are developed and that there is a robust accountability framework. Implement and develop robust supervision and reflective practice arrangements, in line with Trust standards and requirements. Work with the Principal Social Worker in the development of appropriate CPD and Learning and Development opportunities for Social Work and Social Care staff. Financial and Resource Management Be accountable for the oversight and spend of delegated budgets, including staffing, People First and Goods and Services, in line with financial governance standards and strategic direction. Take responsibility for agreeing the budgets for the service area. Manage within an allocated budget and put in place systems for budgetary control and financial accountability. Assist in the development and implementation of measures to ensure that services are cost effective and where appropriate, undertake benchmarking. Take responsibility for highlighting emerging financial pressures and working with colleagues to develop appropriate action plans. Ensure that appropriate information is available to support planning and performance management. Use benchmarking and any other appropriate tools to ensure that the services are effective and efficient. Work closely with the Directorate Finance Team and Service Manager to ensure robust financial management arrangements are implemented. People Management and Development Lead by example in practising the highest standards of conduct in accordance with Trust policies NISCC requirements and the Code of Conduct for HPSS Managers. Promote the corporate values and culture of the organisation through the development and implementation of relevant policies and procedures and appropriate personal behaviour. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results. Support the development and implementation of workforce modernisation initiatives within the Service. Participate in the Trust’s performance review scheme. To review the performance of those reporting to him/her on a regular basis and to provide direction on personal development requirements and appropriate action. Take responsibility for his/her own performance and take action to address identified personal development areas. Ensure that management structures and practices support a culture of effective team working, continuous improvement and innovation. Maintain good staff relationships and morale amongst the staff reporting to him/her, through effective feedback, recognition, appraisal and development. Participate as required in the selection and appointment of staff reporting to him/her in accordance with Trust procedures. Take such action as may be necessary in disciplinary matters in accordance with Trust procedures. Promote the Trust’s policies on “equality of opportunity” and the promotion of “good relations” through his/her own actions and ensure that these policies are adhered to by staff for which he/she has responsibility. General Responsibilities Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and: At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them. Comply with the Trust’s Smoke Free Policy. Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations. Adhere to Equality and Good Relations duties throughout the course of their employment. Ensure the ongoing confidence of the public in-service provision. Maintain high standards of personal accountability. Comply with the HPSS Code of Conduct. Information Governance All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt. For further information on how we use your personal data within HR, please refer to the Privacy Notice available on the HUB or Your HR Environmental Cleaning Strategy The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public. Infection Prevention and Control The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff. This includes: Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’); Using the correct ‘7 step’ hand hygiene technique; Being ‘bare below the elbows’ when in a clinical environment; Following Trust policies and the Regional Infection Control Manual (found on intranet); Wearing the correct Personal Protective Equipment (PPE); Ensuring correct handling and disposal of waste (including sharps) and laundry; Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised; Ensuring compliance with High Impact Interventions. Personal Public Involvement Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI). Please use the link below to access the PPI standards leaflet for further information. http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf Clause: This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust. PERSONNEL SPECIFICATION JOB TITLE / BAND: Assistant Service Manager - Older Peoples Social Work and Social Care Services / Band 8A DEPT / DIRECTORATE: Adult, Community and Older Peoples Division: Community Social Work /Adult Social & Primary Care Notes to applicants: You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria. Shortlisting will be carried out on the basis of the essential criteria set out below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined below at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria. Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn. ESSENTIAL CRITERIA The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Factor Criteria Method of Assessment Experience Qualifications Registration A relevant professional social work qualification and be registered with NISCC. At least 5 years post qualifying experience working in adult social care which must include a minimum of 2 years in a Band 7 management/ supervisory role or equivalent grade. Delivered against challenging performance management programmes for a minimum of 2 years, meeting a range of key targets and making significant improvements. Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes for patient care. Experience of financial management and budgetary control in a major complex organization. Shortlisting by Application Form / Interview Other (e.g. Driving etc.) Current driving licence and access to a car. ‘Where disability prohibits driving, this criteria will be waived if the applicant is able to organise suitable alternative arrangements’ Shortlisting by Application Form Knowledge Skills Abilities Successfully demonstrated effective people management, governance, leadership and organisational skills and contribution to the delivery of key performance indicators for a minimum of 2 years. Must be able to demonstrate evidence of having undertaken service improvement to bring about measurable improvement. Have good communication skills (written, oral, presentational and interpersonal) with the ability to communicate effectively with all levels of staff. Shortlisting by Application Form / Interview NOTE: Where educational/professional qualifications form part of the criteria you will be required to produce original certificates and one photocopy of same issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative. If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, Payslip, National Insurance Card or a Birth Certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment. Where a post involves working in regulated activity with vulnerable groups, post holders will be required to register with the Independent Safeguarding Authority. Healthcare Leadership Competencies Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role. The competencies concerned are set out in the NHS Healthcare Leadership Model, details of which can be found at: http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model. Particular attention will be given to the following: Inspiring shared purpose Leading with care Evaluating information Connecting our service Sharing the vision Engaging the team Holding to account Developing capability Influencing for results HSC Values Whilst employees will be expected to portray all the values, particular attention is drawn to the following values for this role