Bespoke Consultant & Coordinator- Hackett

Hackett London (Retail); Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable fashion retailer is seeking a Bespoke Consultant & Coordinator for its Savile Row Store. This role involves providing exceptional customer service and supporting daily shop operations. Candidates should have two years of fashion retail experience, strong communication skills, and a team-oriented attitude. The position offers a stylish uniform, a commission system, staff discounts, career growth opportunities, and additional benefits. Join us to create memorable brand experiences in a dynamic team environment.

Benefits

Staff discounts across all AWWG brands

Monthly commission system

Career growth opportunities

Access to Perkbox

Life assurance

Qualifications

• Minimum two years of relevant experience in fashion retail.
• Strong team player with a commercial mindset.
• Amazing communication skills, helpful attitude, and enthusiasm.

Responsibilities

• Provide high-quality service that reflects brand values.
• Achieve sales and commercial objectives of the shop.
• Support daily operations of the Store and oversee production timelines.
• Collaborate with the Head of Tailoring on strategic projects.

Skills

Fashion retail experience

Client management

Communication skills

Team player

Commercial mindset

Job description

About us

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

What we are looking for

We are looking for a Bespoke Consultant & Coordinator at our Hackett Savile Row Store to create a memorable brand experience for our customers. The Bespoke Coordinator will assist the Store Manager and will be responsible for carrying out an accurate record of all orders and production.

What we offer

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here’s what you can look forward to:

• To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
• Uniform: Enjoy a stylish and professional uniform provided by the company.
• Discounts: We offer a staff discount across all AWWG brands in Europe.
• Commissions: a monthly commission system where the more you sell, the more you earn.
• Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
• Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
• Life assurance.

And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!

Key responsibilities of the role

• Customer experience: Work closely with the Head Cutter to offer the highest quality service, reflecting the brand values. Attract and retain customers, paying attention to every detail.
• Sales: achieve the commercial objectives of the shop and KPIs by transmitting the differential value of the brand to customers.
• Shop operations: Support the Store Manager in the daily operations of the Store, Oversea all the production timelines...
• Bespoke: Work closely with the Head of Tailoring in different strategic projects for the brand. Report to the Head of Tailoring any matter regarding the bespoke department.
• Cultural fit: Care for and be part of a positive team environment, encouraging collaboration and teamwork.

What you need to succeed in this role

• Minimum two years of relevant experience in fashion retail.
• English speaker, other languages would be a plus.
• Experience in retail logistics and operations.
• Experience in managing bespoke customer database's.
• Experience in client management and clienteling.
• Strong team player and commercial mindset.
• Amazing communications skills.
• Helpful and kind person, great attitude, enthusiastic, and able to connect with customers.