Bespoke Client Account Onboarding Executive

Hibob Inc.; Northwich; Hybrid; GBP 32,000 - 54,000; Full time

Job summary

TrinityBridge in the UK seeks a proactive Operations Specialist within the Client Onboarding & Data Maintenance team. You will manage onboarding and data maintenance for new and existing clients, ensuring accurate input, timely processing, and clean handoffs to back-office teams, while maintaining strong controls.

The role involves daily use of Xplan, PULSE, Symphony, Fusion and third-party systems, collaborating across departments, and contributing to process improvements.

Qualifications

• Experience with operational processes in wealth manager or private client asset management is a key advantage.
• Accuracy and attention to detail are essential.
• Ability to prioritise and deliver under very tight deadlines.
• Excellent communication skills, both written and verbal.
• Willingness to work overtime during peak workload periods.
• Proficient IT literacy and ability to use office software.

Responsibilities

• Accurate and timely processing of new business for new and existing clients, including validation of instructions and data input.
• Daily interaction with Xplan, PULSE, Symphony, Fusion and Third Party systems.
• Adherence to departmental procedures and cross-team collaboration to ensure smooth processes.
• Document management: scan, save, and archive documentation per procedures.

Skills

Operational processes

Accuracy

Prioritisation

Fast deadline work

Team player

Flexibility

Communication

IT skills

Proactive mindset

Tools

MS Office

Job description

Role overview

• Team member of the Client Onboarding & Data Maintenance team, part of the Client Operations functions and responsible for client onboarding and client data maintenance.
• The overall client onboarding team is driven by front office (who verify AML and complete Client Due Diligence), with the client onboarding divisions responsible for validation of instruction, associated client communication, third party administration, accurate and timely data input and managing workflow. Complete and error-free input will be essential to establishing new relationships on the right footing.

Key responsibilities

• Accurate and timely processing of new business for new and existing clients. This includes but is not limited to validation of client instruction, new client/account set ups, online access set up, ongoing fee shapes/structures, reporting pack settings, income preferences, bank account recording, LEI application, initiation of cash and asset transfers, and all other applicable data items
• Daily interaction with Xplan, PULSE, Symphony, Fusion and Third Party systems adhering to applicable SLAs and workflow management
• Adherence to all departmental procedures
• Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively
• Document management - ensure documentation is scanned/saved and archived in accordance with department operating procedures
• Assist the Incident Management and Service Management Teams in the resolution of queries
• Participation in the Appraisal and Development Scheme
• To inform Line Manager of areas of concern and issues that may arise.
• Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity).

Regulatory responsibilities | Compliance/T&C

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

• Previous experience of operational processes in wealth manager or private client asset management practices would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’ and cash/asset transfers
• Accuracy and attention to detail
• Effective prioritisation
• Ability to work quickly and accurately within very tight deadlines
• Good team player with the ability to work on own initiative and willing to respond to varying requests
• Flexibility and availability to work overtime during peak workload periods
• Excellent communication skills (written and verbal)
• IT skills
• Proactive nature to gain efficiencies

At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

Company Overview

At TrinityBridge we are all connected by our mission to be leading UK Wealth Manager, growing trusted client relationships that last for generations.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive.

We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.

We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch at [e-mail] .

As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.